The Senior Manager will lead digital transformation initiatives in the restaurant technology sector, focusing on enterprise application modernization and client engagement. Responsibilities include facilitating workshops, managing budgets, and implementing holistic strategies across technology and operations.
Point B is a business innovation firm that takes the guesswork out of transformation. We engineer your future by combining advanced technologies and industry expertise to help you reimagine your business and its processes to get ahead and stay ahead.
We're consulting done different. While others might say it, we live it—your success is our success.
We start with the challenges you face, then partner to drive to what’s right for your business, your people, and your future. The proof is in our world-class NPS score that consistently triples our competitors. We know how to listen carefully, respond with agility, and accelerate time to value.
When you partner with Point B, you’ll experience the speed and confidence needed to spot critical pivots, navigate complexity with ease, and tailor technology to fit your needs.
We're ready to start generating your future today.
As a Senior Manager at Point B, you will have an opportunity to own your career development—pursuing projects, clients, and opportunities that you are most interested in and developing the expertise you need to take the next step on your career journey. You will be asked to apply the expertise you have developed during your time in the professional world to new challenges, driving growth for our clients, company, and yourself.
Responsibilities:
Design and implement holistic transformation strategies across people, process, and technology—modernizing both guest-facing capabilities (e.g., mobile ordering, digital payments, voice ordering, loyalty programs) and internal operations (e.g., inventory, kitchen management, labor scheduling)
Lead and manage teams and client relationships on digital transformation initiatives, aligning technology solutions with business goals to drive innovation and efficiency.
Facilitate client working sessions, including:
Requirements gathering, writing use cases, user stories
Functional design decision workshops
Conference room pilots
Deployment and adoption planning
Managing engagement budgets
Lead large-scale digital transformation initiatives with measurable business impact within the restaurant and hospitality industries, modernizing customer engagement, operations, and enterprise systems.
Required Qualifications:
12 + years of experience in Digital Transformation and Enterprise Application modernization initiatives.
Deep hands-on experience with restaurant and hospitality system landscapes, including FOH/BOH systems integration, POS platforms (e.g., Toast, Oracle Symphony, Qu, PAR, NCR Aloha).
Functional Enterprise Architecture experience, comfortable planning, leading the selection, & implementation services.
Formal consulting experience is required (Big 4, Top 20 or boutique).
Strong documentation, analytical, organizational, digital agility, and presentation skills.
Worked with enterprise restaurant or hospitality brands.
Drove platform consolidation and workflow optimization across CPQ, ERP, SCM, FP&A, HCM, and POS—preferably with tier-one enterprise solutions (e.g., Oracle, NetSuite, SAP, Microsoft Dynamics, OneStream)
Comfortable transitioning between strategic and execution responsibilities to maximize client value
Utility-type players willing to work in an emerging market kind of environment (e.g., business development, market start-up activities).
Innate problem solvers who want to grow in a flexible, collaborative culture.
B.A. or B.S. degree
Desired Qualifications:
Enterprise Software certifications
Scrum Master and/or Product Owner, or Technology specific solutions certifications
MBA/MS
Job-Specific Requirements:
Ability to work on-site with clients as requested.
Ability to work remotely as needed.
May require travel up to 80%.
Willingness to work non-standard hours as necessary.
Accomplished consultants with a growth mindset who want to use their networking and relationship-building skills to help grow the firm.
Ideally located in an existing Point B market to include Charlotte, Chicago, Dallas, Seattle, Boston, Portland or Phoenix.
Compensation and Benefits:
The estimated salary range for this role is $118,500-$262,500 USD per year. This salary range is provided as required by local and state law as applicable. Individual salaries vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable.
Bonuses are awarded at Point B’s discretion and are based upon individual contributions and overall firm performance.
INTRIGUED TO LEARN MORE?
When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.
WHAT MAKES POINT B DIFFERENT?
We put our passion for change to work, using our purpose and values as our north star. Our teams help organizations solve their greatest challenges and created an inclusive culture that attracts and retains the world’s best talent. Be part of a collaborative culture where we build lasting relationships with each other, our customers, and our communities.
Benefits – Point B rewards high performance with a total rewards approach that includes competitive base pay, benefits, and short-and long-term incentives — as well as flexibility, leadership development opportunities, and a culture designed to help our diverse team of individuals flourish.
Employee Ownership – We give employees a voice in directing their careers and the growth of our company. Our Employee Stock Ownership Plan (ESOP) is a non-contributory retirement vehicle that grows over time from annual allocations (based on individual compensation) and the value of our company.
Award winning – Point B has been consistently recognized as one of the best places to work by Fortune magazine, Great Place to Work, Consulting Magazine, BuiltIn, and many others. We are proud to be named a Best Workplace in the US by Fortune magazine, Best Workplaces for Millennials, and Best Workplaces for Women in addition to other awards regarding our workplace inclusivity.
Point B is an equal-opportunity employer committed to a diverse workforce. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. You can read more about our commitment to diversity on our website.
Point B is committed to providing equal opportunities for persons with disabilities or religious observances, which includes providing reasonable accommodation for in any individuals with disabilities or for religious purposes. Applicants with disabilities may contact our Accommodations team at [email protected] or 206-517-5000 to request and arrange for accommodations through the application and/or recruiting process. If you need assistance to accommodate a disability or religious observance, you may request an accommodation at any time. Please note: This mailbox is only for accommodation requests or questions. Please use the Contact Us form for any recruiting inquires.
Legal Information for Job Seekers can be accessed on our Careers Website.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Top Skills
Erp
Fp&A
Hcm
Pos Platforms
Scm
Point B Charlotte, North Carolina, USA Office
121 W Trade St, Charlotte, NC, United States
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