Senior Manager, Congress Lead - U.S. Rare Tumors Marketing Operations

Your Role:

The Senior Manager, Marketing Operations, is a crucial role within the commercial team and will be responsible for leading, managing, measuring, and driving continuous improvement of national and regional congresses, field force exhibits and state society memberships for the Rare Tumor Commercial Team.  This individual will support three separate brands teams making up two therapeutic areas to support the commercial success of the business unit. 

This role will involve a high level of cross-functional collaboration, strategic thinking and creative problem solving, and project management skills.  It requires the selected individual to become a champion for evolving processes and operations to be more efficient and effective for internal and external stakeholders.  Cross-functional partnership will include but is not limited to marketing, sales, market access, compliance, medical, legal, regulatory, and professional organizations. This position reports to the Head of U.S. Rare Tumors Marketing Operations and will work in close partnership with the broader U.S. Rare Tumors Commercial Team.

Location Classification – Hybrid: ​

This role will be required to work onsite 2 days a week (Tuesday and Wednesday), or more depending on business needs. #LI-Hybrid​

Essential Duties and Responsibilities:  

National Congress Operations / Regional Conference Support

• Develop annual national/regional congress strategy aligned to brand, launch, and evidence priorities in partnership with cross‑functional teams.
• Maintain master congress calendar, prioritization framework, and governance cadence.
• Define success metrics and learning agenda (reach, engagement, lead quality, booth traffic, content use, pull‑through).
• Lead end‑to‑end planning for major congresses (e.g., ASCO, CTOS), including timelines, run‑of‑show, risks, and Global coordination.
• Oversee exhibit booth production and logistics (design, fabrication, compliance, shipping, I&D, AV/electrical, on‑site operations).
• Manage housing, registration, travel, and badge logistics for internal teams, speakers, and vendors.
• Coordinate ancillary events and meeting spaces (KOL 1:1s, investor/analyst meetings, internal touchpoints).
• Ensure accessibility (ADA), inclusive experiences, and security/emergency protocols.
• Ensure full compliance with PhRMA, OIG, Sunshine, and company policies; manage AE/PQC reporting and medical information workflows.
• Oversee scientific vs. promotional content delineation and coordination (medical booth, promotional booth, symposia, product theaters).
• Lead RFPs, vendor/agency oversight, contract negotiation, and performance management.
• Own budget development, SOW/PO management, accruals, reconciliation, and cost optimization.
• Conduct quarterly business reviews and scorecards for key partners.
• Build dashboards for attendance, booth metrics, engagement, lead quality, MLR timing, and budget performance.
• Run pre‑ and post‑event debriefs with clear documentation and insights.
• Manage company‑driven congress apps/digital tools for attendee experience.
• Establish continuous feedback loops to refine strategy, content priorities, and operational efficiency.
• Develop standard playbooks, checklists, runbooks, and contingency plans for high‑risk elements.
• Maintain audit‑ready documentation (approvals, contracts, spend, HCP interactions).
• Advance safety and sustainability initiatives (booth reuse, print reduction).
• Support regional congress operations as needed.

Field Force Exhibit Management​ & Training

• Partner with Sales Leadership to build and maintain the national playbook for field‑led exhibits at regional/state societies, hospitals, and local professional events.
• Maintain governance cadence with Brand, Compliance, Legal, and Field Leadership (approvals, calendars, go/no‑go criteria).
• Manage the Salesforce Field Exhibit Process in the 3rd‑party system; resolve sales team questions/issues and provide regular leadership reporting.
• Oversee the 3rd‑party vendor and exhibit management system.
• Own the modular booth ecosystem (pop‑ups, tabletops, backwalls, counters, ISI panels) with clear standards for sizing, messaging, and refresh cycles.
• Oversee creation, MLR review, and lifecycle management of field‑ready materials (leave‑behinds, MOA visuals, CLM/tablet content, demo devices).
• Maintain a centralized ordering portal/catalog with real‑time inventory, shipping SLAs, and version control; monitor inventory health and retire obsolete assets.
• Ensure strict compliance with PhRMA, OIG, Sunshine, state rules, and internal SOPs; define on‑site do’s/don’ts for representatives.
• Maintain audit‑ready documentation.
• Enforce quality standards for exhibit appearance, brand consistency, and professional on‑site execution.
• Define and track KPIs (coverage, traffic, engagement, leads, conversion, content use, budget adherence) and report regularly to Sales and Marketing.
• Optimize field exhibit processes, templates, and system workflows.
• Manage updates to training materials and ensure posting on SharePoint.

State Society Memberships

• Maintain a comprehensive roster of state society memberships across therapeutic areas and geographies.
• Track membership status, renewal cycles, dues, and key deadlines across all societies.
• Serve as the primary point of contact for state society administrators and association partners.
• Evaluate membership tiers, benefits, and pricing to ensure alignment with brand and field needs.
• Coordinate with Finance for timely payments, renewals, and documentation of membership spend.
• Ensure compliance review of membership applications, benefits, and any associated field activities.
• Maintain centralized documentation (contracts, invoices, benefits summaries, renewal confirmations).
• Partner with Field Leadership and Marketing to assess which societies warrant ongoing investment.
• Distribute membership benefits (lists, newsletters, advertising opportunities, event access) to relevant internal stakeholders.
• Monitor society communications for emerging opportunities (sponsorships, exhibits, content placements).
• Track KPIs such as membership utilization, engagement with benefits, and ROI indicators.
• Create and maintain a standardized operating procedure and annual renewal calendar.
• Facilitate onboarding/training for field teams on how to leverage society memberships appropriately.
• Identify opportunities to streamline or consolidate memberships for cost efficiency and better impact.

Other

• Contribute to success of marketing operations through efficient planning and execution, and evolution and innovation.
• Perform other duties and responsibilities as assigned.

Role Requirements:

• Education: Bachelor’s degree
• 5–8 years of pharmaceutical/biotech experience, including at least 2 years in Marketing Operations and/or project management
• Significant experience working in a high-risk contracting environment
• Current understanding of pharmaceutical and promotional rules and regulations
• Experience in congress management, sourcing, or procurement; Track record of leading and managing complex national congresses preferred
• Experience managing external vendors including establishing performance expectations, managing day-to-day activities, and ensuring appropriateness of work orders
• Interested in working in a fast-paced, innovative environment while remaining flexible, proactive, resourceful and efficient
• Strong interpersonal skills, ability to develop important relationships with key stakeholders, good conflict management and negotiation skills
• Strong project management and operational efficiency is critical
• Demonstrated strong ability to prioritize and multitask to enhance productivity and manage high volume workload in a fast-paced, rapidly changing environment
• Ability to influence without authority across multi-functional teams with both internal and external stakeholders
• Strong written and verbal communication skills
• Operates with urgency, efficiency, flexibility, and attention to detail in a rapidly changing environment
• Experience in oncology and/or rare diseases and product launches (preferred)
• Embody the SpringWorks Values to act with empathy and humility to drive a culture that takes ownership and accountability for their individual and teams’ performance. 
• Ability to travel occasionally including overnight stay driven by business need. 

Compensation and Benefits:
The expected salary range for this position is $121,000 – $182,000. Actual pay will be determined based on experience, qualifications, location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance.