Senior Manager, Clinical Quality and Documentation Integrity

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $328Mm in funding, including our Series D, at a $3B valuation from Sequoia Capital, Transformation Capital, TCV, SignalFire, Menlo Ventures, Goldman Sachs Alternatives, and others.

The Opportunity:

The Senior Manager, Clinical Quality & Documentation Integrity leads Grow's Clinical Quality branch, owning provider quality outcomes, documentation standards, and payor audit readiness across a network of 26,000+ independently licensed providers. You will manage Clinical Quality Associates, set the clinical standard across workstreams, and operate as a highly independent leader who drives results without requiring close direction.

This role is a clinical subject matter expert. You will translate clinical standards into language that non-clinical partners can act on, and you will hold that standard even when you are not the final decision maker. You work cross-functionally with Product, Operations, and Payor Partnerships teams, not to own their work, but to ensure the clinical standard is represented and applied in what Grow builds and executes.

What You’ll Be Doing:

• Lead and develop a team, setting clear expectations, managing performance directly, and building a team that surfaces problems and drives solutions independently

• Own the provider quality and termination process by defining what clinical quality means, setting and maintaining the clinical standard across the provider network, and owning the criteria and documentation process for provider quality review, escalation, and termination decisions.

• Own documentation integrity standards and payor audit readiness by defining what clinically complete and defensible documentation looks like, proactively identifying documentation compliance gaps across the network, and ensuring Grow is payor audit-ready

• Serve as the clinical subject matter expert for cross-functional partners. You will build initiatives and projects with Clinical Operations and other internal teams, assess clinical soundness, and ensure clinical requirements are accurately represented in product builds, operational workflows, and payor-facing deliverables.

• Review cross-functional initiatives for clinical integrity — when Clinical Operations or another team builds a project or initiative, this role owns the clinical review layer: ensuring it is clinically sound, flagging risk, and recommending adjustments before execution.

• Identify issues across all branch workstreams, drive toward resolution independently, and surface blockers with a clear recommended path forward

You’ll Be a Good Fit If:

• You hold an active, unrestricted clinical license (LCSW, LMFT, LPC, PsyD, PhD, or equivalent)

• You have 5–7 years of clinical quality experience

• You have direct experience managing a clinical quality team (not clinical supervision) and are comfortable addressing performance directly and constructively

• You have direct experience with payor audit response, documentation compliance reviews, or clinical documentation standards in a behavioral health context.

• You can clearly articulate clinical standards and documentation requirements to non-clinical partners and translate clinical logic into something actionable without losing the rigor.

• You are comfortable being the clinical expert in a room where you may not have final decision authority, and you know how to advocate for the clinical standard while maintaining a collaborative, non-blocking relationship with partners.

Employment Type: Full Time, Exempt 
Base Compensation: The base compensation range for this position is:

Fully Remote Commitment: $130,000 - 159,000 USD Annually

Hybrid Commitment: $155,000 - $190,000 USD Annually 

This role can be hybrid (onsite from our NYC, San Francisco, or Seattle hub location three days per week: Tuesday, Wednesday, Thursday) or fully remote. Both arrangements include travel 2–3 times per year (e.g., company and department offsites).

The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location.

Full Time Employee Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.

• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.

• Financial Wellness: 401(k) program and equity opportunities.

• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.

• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.

• Wellness & Development: Annual stipends to put towards personal & professional growth.

• Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).

• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.

Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings.

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Use of AI Tools: We use certain AI and automated tools to support recruitment. These tools help our team review applications, organize interviews, detect potential application integrity issues, and maintain interview records; they do not make final hiring decisions.

Application Review: Ashby's AI-Assisted Application Review helps review application materials against role-specific criteria and may flag potential fraud or integrity issues for recruiter review. All advancement decisions are made by our human recruiting team after independent review. See Ashby's AI Bias Audit Report.

Interview Recording: We use BrightHire to record interviews, supporting note-taking and consistency across candidates. Learn more. Interviews are confidential; you may ask your interviewer to stop recording anytime, or opt out in advance. Choosing not to be recorded will not, by itself, affect your candidacy.

AI-Assisted Recruiter Screen: For select roles, BrightHire's AI features may help structure initial recruiter screens and organize interview notes. All responses are reviewed by our recruiting team; no hiring decisions are made by AI alone.

State-specific notices: Depending on your location, you may have additional rights. Illinois: If AI analyzes a video interview, we'll provide notice, explain how it works and what it evaluates, and obtain consent beforehand. New York City: Where required, we'll provide at least 10 business days’ notice before using an automated employment decision tool and explain how to request an alternative process. Maryland: We do not use facial recognition to create facial templates during interviews unless required notice and written consent are obtained.

Questions, accommodation requests, requests for an alternative selection process, objections to recording, or concerns about AI use? Contact [email protected]. We’re happy to help or offer an alternative way to participate.