Senior Lead Digital Product Manager

About this role:
Wells Fargo is seeking a strategic and results-driven Senior Lead Digital Product Manager to drive the next generation of branch-based digital experiences within our Branch Channel Management Product Line. This role will lead the development, evolution, and optimization of digital products with a strong focus on tablet and mobile product development that supports all types of branch banking customers and employees.
You will collaborate across business, technology, design, and operations teams to deliver innovative, scalable, customer-centric solutions that enhance the in-branch digital ecosystem, streamline operations, and elevate the overall banking experience.
In this role, you will:

• Act as an advisor to senior leadership to develop or influence digital products, initiatives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across a functional area within the Digital environment
• Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise
• Deliver solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
• Coordinate highly complex activities and guidance to others
• Provide vision, direction and expertise to senior leadership on implementing innovative and significant digital business plans, programs and initiatives which have significant impact
• Strategically engage with all levels of professionals and managers across the enterprise
• Serve as an expert advisor to leadership

Required Qualifications:

• 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of experience leading product strategy, roadmaps, and delivery of digital or AI-enabled experiences, including conversational or intelligent interfaces used by customers and employees.
• 5+ years of experience building and leading cross-functional product teams (product, design, engineering, data, risk, operations) from discovery through MVP and scaled enterprise rollout.
• 5+ years of experience designing or managing conversational interfaces and evolving them into agent-enabled digital workflows, while partnering with technology, architecture, data, legal, risk, privacy, and compliance teams to ensure AI-driven products meet enterprise governance, security, and regulatory requirements.
• 3+ years of experience identifying, prioritizing, and validating high-value AI or automation use cases, and defining success metrics, establishing feedback loops, and measuring performance of AI-powered products (e.g., customer satisfaction, task completion, operational efficiency, employee effectiveness).

Desired Qualifications:

• Experience in financial services or regulated industries.
• Background in mobile apps, authentication, payments, or customer servicing platforms.
• Experience in scaled Agile environments.
• Knowledge of API design, data architecture, and platform engineering.

Job Expectations:

• This role is not eligible for visa sponsorship.
• Must be able to work in a hybrid work schedule, with required in-office days based on team and business needs. Fully remote not available

Job Locations:

• 1525 W W.T. Harris Blvd, Charlotte, NC 28262
• 7513 Pinnacle Dr, Mclean, VA 22102

Posting End Date:
7 Mar 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.