Senior IT User Experience (UX)

At Leidos, we deliver innovative solutions guided by our commitment to deliver mission success for our customers. Our Mission, Vision, and Values guide the way we do business serving government and commercial customers with smarter, more efficient digital and mission innovations. The Digital Modernization Sector is focused on delivering secure, mission-focused solutions at scale to accelerate our customer’s digital transformation objectives. We deliver secure, customized enterprise IT solutions, increase efficiencies, decrease burdens, and minimize vulnerabilities in complex IT operations. Offering a comprehensive, human-centric approach, we leverage our distinctive health technology capabilities to accelerate our customers’ transformation needs so that they can better serve their beneficiaries.

Leidos is seeking a dynamic and experienced leader to serve as the Senior IT User Experience (UX) Lead. This individual will champion Human-Centered Design (HCD) principles to ensure intuitive, accessible, and engaging user interactions across enterprise IT services and digital products. 
 

In this role, you will lead UX strategy, design thinking workshops, and customer journey mapping to apply HCD methodologies in designing IT systems and services with optimal usability. You will conduct user research, interviews, and usability testing to inform product decisions, translating findings into actionable insights, wireframes, prototypes, and design recommendations. Collaborating with cross-functional teams, you will integrate UX best practices into agile development and develop experience metrics, customer satisfaction measures, and service feedback loops. 
 

You will also assist the team in developing new products, processes, standards, and operational plans supporting the Corps of Engineers, as well as maintaining budget accountability for the execution of operations. Your leadership will be essential in solving the problems and issues faced by our customers. 
This position requires constant and flat communication with parties within and outside your area of operations. You will manage a large team of experienced professionals, building, training, developing, and rewarding them while providing ample opportunities for professional growth to ensure Leidos maintains the best and most talented IT professionals. 
 

Primary Responsibilities:

• Lead all CX/UX efforts across the CASTLE-NET business and liaise with program, functional, and customer organizations to carry out the strategic initiatives.  

• Assess, improve, and guide the customer and user experience. Develop a comprehensive customer experience plan aimed at enhancing overall customer experience, engagement, and user-centric service delivery. 

• Measure success of customer experience plan using surveys, feedback, and key performance indicators (KPIs) from various customer segments to shape overarching program-wide KPIs for optimizing customer experience. 

• Apply optimization, automation, and real-time data analysis principles to drive innovation, facilitate new technology adoption, and enhance user-centric design while streamlining processes to maximize self-service capabilities across the program lifecycles.  

• Infuse design thinking standards into development activities to foster a user-centric approach. 

• Facilitate culture change initiatives to organizations and customers as they transition to CASTLE-NET including organizational change management, communications, engagement, and training. Identify and address potential training needs to enhance user proficiency.  

• Provide training on new capabilities, processes, and products introduced through digital transformation projects to standardize practices, mitigate risks, and improve user satisfaction. 

• Communicate regularly with diverse customer segments to increase engagement and customer satisfaction, foster transparency, and enhance collaboration.

Basic Qualifications:

• Bachelors Degree and (15)+ years of prior relevant experience or Masters with (13)+ years prior relevant experience; additional years of experience may be considered in lieu of a degree. 

• A minimum of (7)+ years experience supervising or guiding teams or projects. 

• Broad expertise across OCM, UX and training areas. 

• Deep management to lead multiple projects. 

• Experience in executive communications, including experience supporting high-level customers and stakeholders. 

• Advanced writer and editor. 

• Advanced proficiency with Microsoft Word, Excel, and PowerPoint. 

• Strong technical aptitude. 

• Proven ability to handle multiple projects simultaneously with multiple audiences and against a deadline. 

• Outstanding interpersonal skills, including the proven ability to work across different audiences, personalities, and experience levels.

Clearance Required:

Preferred Qualifications:   

• Experience in enterprise IT environments or government digital services.

• Familiarity with accessibility (Section 508, WCAG) and inclusive design standards. 

• Change Management Certification (i.e., PROSCI).

• ITIL ® Foundation Certification .