Senior IT Business Analyst

Location: Charlotte, NC, Minneapolis, MN, Columbia MD (Hybrid)

In this position, you’ll be based in either the Charlotte, NC, Minneapolis, MN, or Columbia, MD office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare has an exciting opportunity for a permanent full-time Senior IT Business Analyst, to join our Computershare Corporate Trust (CCT) Technology team.

A role you will love

As the Senior IT Business Analyst, you will be response for partnering with product managers and project teams to define business requirements and to meet project objectives.  You will ensure that requirements are within our business standards and guidelines and align with our business strategy and objectives. You will be performing business analysis and administrative tasks to assist with the enhancement and maintenance of applications managed by the Enterprise Systems team. You will also effectively manage risks associated with projects and scrum teams, including compliance with applicable laws, rules, and regulations; and adherence to internal Computershare policies, procedures, and controls. Lastly, you will be be a part of a cross-functional Agile delivery team which creates customer-oriented solutions aligned to the overall Computershare and Technology strategy.

Other key responsibilities include:

• Working with operations and technical teams to research and resolve production issues. 

• Communicating, collaborating and negotiating with key stakeholders (e.g. Value Stream Leader, LOB, Legal, Compliance, etc.)

• Manage and prioritize the scrum’s backlog and work with the team to plan stories for upcoming sprints. 
• Determines acceptance criteria for final UAT code.

• Obtain appropriate buy-in on difficult decisions and solve complex issues, especially when there isn’t agreement amongst stakeholders.

• Document high-level requirements for further refinement, including preparation of user stories.

• Support estimates for User Stories based on the relative sizing scale used in your team. 

• Accurately capture information in a format that stakeholders can understand, review and validate.

What will you bring to the role?

We are looking for someone who has good communication skills and can provide clear verbal and/or written communications in response to queries. You’ll be highly skilled at working with stakeholders, including building strong relationships and confidence while setting expectations and meeting commitments to increase customer satisfaction. You will have an eye for detail, and you will be expected to respond to problems by identifying and proposing solutions through analysis.

You’ll also bring:

• 5+ years of IT industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

• 3+ years of Senior IT Business Analyst experience and any relevant certification added advantage.

• Ability to manage large-scale initiatives and effectively partner with stakeholders across business and technical teams.

• Ability to negotiate, influence, and collaborate to build successful relationships.

• Ability to synthesize data to form a story and align information to contrast or compare to industry perspective and historical business trends.

• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

• 4+ years of experience with SQL.

• Experience using advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills.

• Previous experience working within an agile environment.

Bonus points if you have:

• Degree in IT, or related discipline such as maths or science.
• Experience in Financial Services industry.
• Agile and Azure ADO experience regulated organizations.
• Strong working experience of database development with Relationship Database Management Systems (RDBMS) such as Oracle or SQL Server.
• Experience with Purview.
   

Rewards designed for you

Paid parental leave, flexible working and a caring and inclusive culture
Health and wellbeing rewards that can be tailored to support you and your family, including paid time off, observed holidays, medical, dental and vision plans
Invest in your future with 401k matching, setting aside salary to purchase shares in our company and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter
Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
Compensation: The typical base pay ranges for this role are $88,000-$120,000 for Columbia MD. This range may not apply to all locations.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

Computershare will use data analytics and artificial intelligence systems to help recruiters analyse and assess candidate and application information. These systems make our application and review process more efficient and assist our team in identifying candidates based on professional qualifications, skills and experience commensurate with the role applied for. All outputs from the systems are evaluated by our recruiters and are not the sole source of whether to consider a candidate for employment.