Senior IT Application Analyst

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Job Summary

This is the third level of the IT Application Analyst classification hierarchy.  Employees at this level manage work in application areas of specialization, with minimal supervision.  Incumbents are expected to develop advanced skills and to have the ability to work independently, with guidance limited to unusual or complex projects or issues. They are fully competent in use of concepts and procedures . They identify problems, develop solutions and take actions to resolve. 

Responsibilities

• In Support Role: Monitors production operation of and maintain the availability of assigned applications.  Involves reviewing and reacting to daily performance logs and providing 24X7 on call support.  Responds to production emergencies (application down and logic errors) within the appropriate Service Level Agreement (SLA).  Coordinates response for critical and high Incidents,  System Disruption Events (SDEs), major events. Assists users, answers user questions and assists users with defining business processes as necessary.

• Leads troubleshooting for issues and implement fixes to assigned solutions.  Is able to resolve complex issues that require significant freedom of action and sound judgement.

• Communicates appropriate information including downtimes, change management, status, issues, defects, etc. to users, IT management and any other necessary audience.  Is able to present information on technically complex subjects in an understandable manner in both oral and written form.  Recognizes appropriate times to provide this communication.

• Exhibits maturity, confidence and a proper level of assertiveness when needed. Effectively handles stress and frustration. Demonstrates the ability to absorb change and continue with positive results.

• Works with vendors to implement and/or support (broke-fix, defects, maintenance, patches, upgrades, service packages) applications and solutions.

• Utilizes waterfall and agile methodologies to develop and maintain applications. Works on projects as Subject Matter Experts (SMEs) and/or developer/Technical Lead.  Provide knowledge and expertise gained from past experience.

• Coordinates and performs and performs routine maintenance for emergency patches, service packs and upgrades (software) for assigned application/project.  Involves working with operations/DBAs.  Updates documentation of Atrium Discovery and Dependency Mapping (ADDM), Einstein, etc.

• Utilizes appropriate Human Performance tools effectively in the course of activities, especially testing and implementation activities.

• Provides recommendations and assists in decision making at an application/integration system level.

• Researches and analyzes new technology

• Designs modifications based on defined requirements and coordinates development efforts on maintained applications.

• Programs and directs other programmers in required programming languages, database SQL, report writing, ETL, etc. Assists with testing and migrating code through test regions. Ensures adherence to appropriate design, coding and source control standards.  Leads design and code walk-thrus as a presenter or reviewer.

• Processes Change Requests and Quality Assurance (QA) documentation for project implementations and support changes.

Basic/Required Qualifications

• Bachelors degree in Computer Science or Other Related Degree

• Minimum 4 years related work experience

• In lieu of Bachelors degree(s) AND 4 year(s) related work experience listed above, High School/GED AND 8 year(s) related work experience

Desired Qualifications

• Expert coding skills in 1 or more of Duke Energy standard language

• Prior Genesys and Swampfox Experience

• Demonstrated success in complex problem solving and an understanding of quality delivery

• Demonstrated ability to work with others having differing priorities/views/goals than your own; to meet your goals

• Understand and lead others in use of System Development Life Cycle (SDLC).

• Effective communication skills

• Experience with schema/database design, Enterprise Standards and Process Adherence

• Four years coding/programming, trouble-shooting, problem-solving, logical design, SQL coding, Business Requirements analysis, vendor management, root cause analysis

• Teamwork and Organization skills to handle multiple projects/assignments is required.

Working Conditions

• Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility.

Travel Requirements

Not required

Relocation Assistance Provided (as applicable)No

Represented/Union PositionNo

Visa Sponsored PositionNo

Posting Expiration Date

Thursday, April 10, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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