Senior Instructional Designer

About Us:

First Connect Insurance Services is a digital insurtech platform designed to level the playing field for independent agents by providing access to 130 carriers and MGAs across home, auto, small business, and more. We’re on a mission to overhaul the technology agents have access to, putting consumer-grade software at their fingertips. We’ve got thousands of active agents with hundreds more joining every month. For more information, visit www.firstconnectinsurance.com.

About the Role: 

First Connect is launching a new education initiative, First Connect University (FCU), and we are looking for a strategic and hands-on Senior Instructional Designer to lead its development and ongoing management. This role is perfect for an experienced learning professional who can not only design and build a world-class educational curriculum but also serve as a thought leader and project lead for this critical business initiative. You will be instrumental in defining the learning strategy, establishing best practices, and creating a learning experience that empowers our agents to grow their business on First Connect. This is a unique opportunity to build from the ground up and have an outsized impact on key growth metrics.

What You’ll Do:

• Program Architecture: Design and oversee the development of a comprehensive learning program for new and existing agents, covering everything from insurance basics to advanced product knowledge and sales techniques.
• Content Development and Procurement: Apply advanced instructional design methodologies and adult learning principles to create (or purchase, when necessary) highly engaging and effective learning solutions, including e-learning, video, and instructor-led training.
• Stakeholder Management: Work closely with stakeholders to identify learning needs and secure buy-in for key initiatives. Partner closely with subject matter experts across the organization to translate complex insurance concepts, product knowledge, and technical workflows into clear, digestible, and compelling learning experiences.
• Platform Ownership: Own the evaluation, selection, and implementation of an LMS solution that can grow along with us. Manage the LMS design and build-out and act as the technical lead on an ongoing basis.
• Project Management: Create and manage timelines, project scope, KPIs, and provide regular project updates.
• Evaluation & Optimization: Use data and agent feedback to evaluate the effectiveness of the curriculum, content, and LMS experience; continually optimize toward KPIs.

What You Bring:

• A minimum of 5 years of experience in instructional design, with a track record of leading major learning initiatives.
• 2+ years of experience in the insurance industry and a strong understanding of P&C products, agency distribution, and regulatory requirements.
• Extensive experience in LMS design, content management, and technical platform Management
• A passion for building blended learning solutions with a focus on multimedia integration (audio, video, motion graphics).
• Exceptional project management skills and a proven ability to manage multiple projects on tight deadlines.
• A background in data analysis and data visualization, using insights to inform learning strategy and design.
• Exceptional communication and collaboration skills, with an ability to influence and persuade at all levels of the organization.

The base pay range for this role is $100,000 - $120,000. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, location, business needs, and market demands.

First Connect is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any First Connect applicant who requires reasonable accommodations during the application process should contact the First Connect People Team to make the need for an accommodation known.