Senior Implementation Specialist

About Us:

Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.

We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.

The Role: 

Do you frequently encounter business problems and think “I know a better way to do this”? Are you adept at connecting the physical world & business processes to intuitive software solutions? Are you passionate about creating value and delivering outcomes for customers? If this sounds like you, read on! Datacor is looking for an experienced professional to provide implementation services to our growing customer base.  

Responsibilities: 

• Provide implementation services related to the installation, configuration, testing, training and support of our ERP software at client sites, in our office, and via remote conferencing.
• Meet with new and existing clients to analyze their business processes and consult on optimization of our software and their business needs.
• Become an expert of our ERP software and contribute to knowledge base updates and methodology improvements.
• Perform other duties including developing training documentation and videos, creating user conference materials, creating and leading presentations, mentoring other implementation specialists, and other tasks and projects as needed.
• Lead and deliver several project initiatives simultaneously as well as manage administrative tasks including weekly time sheets, recap reports, and expense reports in a timely, complete, and accurate manner 

Qualifications: 

• Bachelor’s or master’s degree with coursework in computer science, math, engineering, information technology, business, or related field or relevant industry experience 
• 2+ years of ERP hands-on, full-life cycle project implementation experience with comparable ERP software as a consultant, implementation specialist, support specialist or end user 
• Proficiency in Microsoft Office products
• Working knowledge of data/database technologies including traditional SQL concepts
• Experience with Smartsheet or other project management software
• Analytical approach to problem solving and close attention to detail
• Strong focus on quality delivery and delighting customers 
• Strong project management skills with ability to work under pressure and meet deadlines 
• Strong oral and written communications skills
• Strong interpersonal skills, including active listening and training and presentation skills
• Self-motivated and results-oriented 
• Ability to work independently and as part of a team 
• Ability to travel up to 30% for multi-day client engagements
• Preferred, experience with Sage X3 ERP, process manufacturing, and distribution