Senior HR Service Delivery Consultant

About this role:
Wells Fargo is seeking a Senior HR Service Delivery Consultant to join the Human Resources team.
In this role, you will:

• Lead or participate in moderately complex initiatives and deliverables within various HR service delivery areas and contribute to large-scale planning related to assigned products and process that may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance
• Review and analyze moderately complex business, operational, or technical challenges that require an in-depth evaluation of variable factors
• Work on internal human resources information systems such as Workday, ServiceNow, and/or other specialized processes/tools within HR functional areas to assess challenges and improve operational and process efficiency
• Work closely with the business, product and process owners, and participate in analysis, design, and implementation of product and process improvements as well as quality control initiatives
• Independently resolve moderately complex issues and lead team to meet functional area, project, or process deliverables while leveraging solid understanding of HR service delivery function, policies, procedures, and compliance requirements
• Anticipate, plan for, and reduce the impact of application and infrastructure failures on business delivery by participating in early planning and other risk management activities
• Collaborate and consult with peers, colleagues, and mid-level managers to resolve issues and achieve HR service delivery goals
• Provides guidance to less experienced team members on HR products and processes and how it impacts service delivery outcomes

Required Qualifications:

• 4+ years of Human Resources operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience with HR process design and product management
• Experience with the ServiceNow HR Service Delivery module
• Experience with Workday HCM
• Experience with Service Delivery operations
• Process design experience
• Change management experience
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
• Strong collaboration and partnering skills
• Ability to interact with all levels of an organization
• Intelligent Automation experience
• Solid critical thinking skills
• Operational knowledge of HR tools, processes, workflows
• Understanding of HR or similar tools and technology to support, drive and leverage emerging technology trends.
• Experience completing industry research and using the information to develop and recommend approach for WF businesses

Job Expectations:

• This position is not eligible for Visa sponsorship.
• Relocation assistance is not available for this position.
• This position offers a hybrid work schedule.

Posting Locations:

• 1525 W. W T Harris Blvd. - Charlotte, NC
• 550 S. 4th St. - Minneapolis, MN

Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$87,000.00 - $154,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
21 Jan 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.