Senior Go-to-Market Operations Specialist

Scaled Agile, Inc., (SAI) is a global training and enablement platform equipping enterprises with the capabilities needed to compete in an era defined by rapid change, digital complexity, and AI-driven work. Through SAFe®—the world’s most trusted system for enterprise agility—and a growing portfolio of enterprise AI education and enablement programs, we help organizations make better decisions, accelerate value delivery, and build adaptable, high-performing teams.

Supported by a global partner network of more than 400 companies and a vibrant community of more than 2 million trained professionals, SAI equips leaders and teams with the skills, mental models, and operating systems they need to accelerate transformation, improve flow, and unlock value with confidence. Our newest AI-focused offerings are expanding quickly as leaders seek structured, pragmatic guidance on how to become AI-Native and realize ROI where most AI initiatives stall.

SAI is headquartered in Boulder, Colorado. There is no requirement that this person live in Colorado, as we have a virtual team with regular in-person meetings.  SAI is a Pledge 1% corporate philanthropy movement member. Through this program, SAI contributes to the local community and seeks to inspire and encourage other companies to do the same.

Overview:

We are seeking a highly motivated and analytical Senior GTM Operations Specialist to join our dynamic Commercial Organization. In this role, you will be responsible for supporting and optimizing the go-to-market (GTM) strategy and practice, enhancing operational efficiency across the sales, partner, and customer success functions, and driving revenue growth. You will roll up your sleeves and work closely with cross-functional teams to ensure smooth execution of processes, ensure alignment between teams, and maximize operational performance. We work to help the business Win faster, more often, for more revenue.

The ideal candidate will have a strong background in sales ops or revenue operations, sales processes, and data analysis, with a passion for optimizing GTM workflows and improving operational efficiencies. This is an exciting opportunity for an individual who thrives in a fast-paced environment, and enjoys working at the intersection of the functional areas of the business and affecting strategy, data, and execution.

Key Responsibilities:

GTM Operations & Strategy

• Sales Enablement: Collaborate with sales leadership to implement and improve sales processes, including CRM management, pipeline tracking, forecasting, tool adoption, and performance metrics.

• GTM Process Optimization: Support the execution of the GTM strategy by optimizing key processes and reporting across sales, partner, marketing, and customer success to ensure seamless alignment and execution.

• Performance Analysis: Analyze sales performance data to identify trends, challenges, and opportunities for optimization. Provide actionable insights to leadership teams to inform decision-making and strategy adjustments.

• Forecasting & Reporting: Help maintain accurate sales forecasts, track sales performance against KPIs, and create comprehensive reports that provide insights into sales efficiency and effectiveness.

Partner Renewal Process and Automation

• Renewal Quoting and communication for all partner renewals: The creation and maintenance of all partner quotes within the designated region through the closed status. 

• Identify areas of automation for partner renewals: Ongoing consideration for areas of improvement through automation for internal processes and/or partner-facing self-service tools

Cross-functional Collaboration

• Collaboration with Sales, Marketing, and CS: Act as a liaison between sales, marketing, and customer success teams to ensure alignment on GTM strategy, campaign execution, and account targeting.

• Data Integrity & Systems Management: Ensure accurate data flows between systems and teams (e.g., CRM, marketing automation, financial reporting) to maintain data integrity and reduce friction between processes.

Revenue Metrics & Performance Tracking

• Key Metrics Tracking: Track and report on key revenue metrics, including pipeline velocity, sales cycle length, win rates, churn rates, and customer lifetime value (CLTV).

• Reporting Dashboards: Develop and maintain dashboards in Salesforce and other tools to track the success of GTM initiatives and support data-driven decision-making across the commercial teams.

• KPI Definition & Monitoring: Collaborate with leadership to define and track key performance indicators (KPIs) across the sales and GTM teams to measure success and optimize for revenue growth.

System and Tools Management

• CRM & GTM Tool Optimization: Work with teams to optimize the use of our sales tools and platforms (ie. Salesforce, LinkedIn Navigator, Outreach, Gong), to improve workflow efficiency and performance tracking.

• Data Integration: Support integrations between systems (e.g., Salesforce, Marketo, Tableau, Snowflake) to ensure alignment and streamlined data flow.

Process Improvement & Automation

• Process Design & Documentation: Develop and maintain documentation on key GTM operations processes and best practices to ensure consistency, efficiency, and scalability as the organization grows.

• Automation & Workflow Improvements: Identify and implement process automation opportunities across sales, partners, marketing, and customer success to increase operational efficiency and reduce manual tasks.

Other Responsibilities

• Ad-hoc Projects: Support ad-hoc projects and initiatives as needed to improve overall commercial operations and drive revenue growth.

• Stakeholder Communication: Communicate progress on key initiatives, provide recommendations, and share insights with senior leadership and sellers to ensure alignment across the organization.

Qualifications:

• Experience: 4+ years of experience in Revenue Operations, Sales Operations, or GTM Operations within a B2B organization.

• Self-starter with a strong-bias for action and desire to learn and improve: Proactively identifies challenges and drives solutions with minimal direction

• Analytical Skills: Strong analytical and problem-solving skills with the ability to manipulate and analyze complex data sets in Excel, SFDC, or BI Tools and provide actionable insights.

• CRM Expertise: High proficiency in CRM systems (Salesforce preferred)

• Revenue Metrics Understanding: Strong understanding of revenue and sales metrics (e.g., sales pipeline, win rates, churn, sales velocity, CLTV) and the ability to leverage data to drive decisions.

• Technical Acumen: Familiarity with data integration tools, API integrations, and automation tools to streamline operations across systems.

• Project Management: Strong project management skills with the ability to prioritize, manage deadlines, and collaborate across teams.

• Communication: Excellent verbal and written communication skills, with the ability to communicate technical information to non-technical stakeholders.

• Adaptability and attention to detail: Ability to thrive in a fast-paced, dynamic environment and quickly adapt to evolving business needs.

• Established and expanding use of AI and Machine Learning in your everyday work and applied to business processes to drive automation and acceleration

Desired Skills:

• Salesforce Certification (or equivalent CRM certification)

• Familiarity with tools like Marketo, ChurnZero, and sales efficiency tooling like Outreach, Gong, Apollo.

• Process Improvement certifications or experience is a plus

Where you’ll be working:  We proudly support a collaborative remote environment for our globally distributed teammates, while also using our Boulder office as a resource. #LI-Remote

Compensation: Scaled Agile is committed to fair and equitable compensation practices. The starting base salary range for this role is $79,000–$94,000, plus bonus and equity. Compensation will be based on a variety of factors, including a candidate’s relevant experience, skills, and certifications.

Employees of Scaled Agile are also compensated with a competitive benefits package, including medical, dental, and vision insurance, as well as optional insurance products such as pet insurance. The package also features a 401 (k) with a match, flexible paid time off, and a company-paid sabbatical after six years of service.

All your information will be kept confidential according to EEO guidelines.

Wondering if you should apply?

As a company that helps organizations embrace and turn change into opportunity, we’re looking for teammates with diverse experiences who thrive on applying their knowledge in new ways. You don’t need to meet every listed qualification to apply. If you’re motivated by an iterative approach to growth, learning, collaboration, and relentless improvement, we want to hear from you.

Work Differently. Build the Future.