Lead the optimization of client business processes through ServiceNow, develop re-engineering strategies, mentor junior consultants, and ensure successful project delivery.
DESBY is a forward-thinking organization specializing in delivering cutting-edge ServiceNow solutions to drive digital transformation and operational excellence for businesses across various industries. Our mission is to empower organizations with the tools and strategies they need to achieve operational excellence and digital transformation. As we continue to grow, we're seeking a skilled Senior Functional Consultant to join our team.
We are seeking an experienced Senior Functional Consultant to lead our efforts in optimizing and transforming client business processes through strategic ServiceNow implementations. The ideal candidate will have extensive experience in business process consulting within the ServiceNow ecosystem, showcasing a profound ability to deliver high-impact solutions that drive efficiency, innovation, and scalability. This role demands deep engagement with clients to understand their strategic goals, coupled with the leadership to guide teams through complex ServiceNow solutions aligned with business objectives.
Roles & Responsibilities
- Lead in-depth analysis of client's current business processes, identifying opportunities for optimization and automation using ServiceNow.
- Develop comprehensive business process re-engineering strategies to improve efficiency, reduce costs, and enhance service delivery.
- Translate complex business requirements into detailed functional specifications and actionable ServiceNow implementation plans.
- Serve as a trusted advisor to clients, providing insights on ServiceNow capabilities and industry best practices to support strategic decisions.
- Coordinate with project managers, technical teams, and stakeholders to ensure seamless delivery of ServiceNow projects that meet and exceed client expectations.
- Spearhead change management initiatives, ensuring smooth transition and high adoption rates of new processes and systems.
- Design and deliver tailored training programs to clients, empowering them with the knowledge to maximize the benefits of their ServiceNow investment.
- Lead, mentor, and develop junior consultants, fostering a culture of excellence and continuous learning within the team.
Qualifications & Requirements
- Bachelor’s degree in business administration, Information Technology, or related field, or equivalent combination of education, training, and practical experience
- 5+ years of proven experience in business process consulting, with a strong focus on ServiceNow solutions.
- Demonstrated success in leading large-scale ServiceNow implementation projects with significant business impact.
- Comprehensive knowledge of ServiceNow’s platform capabilities and how they can be leveraged to solve business challenges.
Functional & Desired Skills
- Excellent analytical, strategic thinking, and problem-solving skills.
- Exceptional communication and client management skills, with the ability to engage effectively at all levels of an organization.
- Strong leadership qualities and experience mentoring team members.
- Certification in ServiceNow System Administration or ServiceNow Implementation Specialist is a plus.
The DESBY Difference
Growth Opportunity: At DESBY, you'll be part of a dynamic startup where your voice matters. Shape industry standards, influence processes, and drive innovation from day one. Our rapid growth means unprecedented opportunities for professional advancement and skill development. As we expand, you'll have the chance to wear multiple hats and make a lasting impact on our organization's future.
You're Not Just a Number: We believe in the power of individual contribution. Every team member brings unique perspectives and skills that help shape our success. Our flat organizational structure ensures your ideas are heard and valued, whether you're collaborating on client solutions or improving internal processes. Here, you'll be recognized for your contributions and treated as an integral part of our success story.
Shape Your Journey: Your career path at DESBY isn't confined to a predetermined track. We encourage you to explore different areas of expertise, take on challenging projects, and create your own professional development roadmap. Whether you're interested in deep technical specialization or expanding into leadership roles, we provide the flexibility and support to help you achieve your goals.
Mentorship: Our experienced team members are committed to your growth. Through our structured mentorship program, you'll gain insights from industry veterans, develop new skills, and accelerate your professional development. We believe in knowledge sharing and creating an environment where everyone teaches, and everyone learns.
Re-engineering ServiceNow: ServiceNow isn't just a platform we implement—it's the foundation of our company. From our internal operations to client solutions, we live and breathe ServiceNow every day. As part of our team, you'll have the unique opportunity to work on our own instance, where we continuously innovate and test new features before bringing them to our clients. This dual experience of using ServiceNow to run our business while helping clients transform their operations provides an unmatched perspective on the platform's capabilities. You'll contribute to both our internal digital transformation and help shape the success stories of our clients, creating a powerful feedback loop of practical knowledge and innovative solutions. Opportunity to develop and test cutting-edge solutions in a real-world environment.
Top Skills
Information Technology
Servicenow
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