ClickUp is the world’s only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive - saving them at least one day every week. 🦄
ClickUp is seeking senior addition to our SAAS client performance team with strengths in developing comprehensive, end-to-end performance solutions and strategies from the perspective of the customer. This individual has a strong and balanced understanding of how JavaScript works in the browsers and in NodeJS but also a deep understanding of how the browser renders, and how that effects end to end and localized experience, including how it effects memory, what leads to leaks and preferably even understand how the underlying engine is affected by any code run within it and if needed can also jump into the back-end and optimize SQL and queries if that is the cause of the client performance.
The responsibilities include both finding, fixing, reporting and driving solutions to performance problems that negatively impact the ClickUp customers across the whole EPD organization.
The primary focus of the role is to improve the core ClickUp customer experience through optimizing and analyzing performance and related areas like memory and algorithms across the stack without any limitations in area or teams.
The Role:
- Lead root cause analysis on client performance issues and conduct post-mortems
- Profile application code to isolate inefficient algorithms, memory leaks, and other issues. Recommend and implement fixes to improve performance.
- Set up performance monitoring, alerting and dashboards to proactively identify client performance problems.
- Analyze client traffic patterns, load testing results, and other metrics to understand performance needs and establish benchmarks.
- Advocate for performance best practices within the engineering organization and set client performance standards
- Identify Infrastructure improvements like caching, CDNs, database optimization etc to improve client experience.
- Work closely with development teams to implement performance best practices into new feature development. Advocate for performance as a key requirement.
Qualifications:
- 5+ years of experience in the field of performance. In lieu of this, we would consider a performance minded product engineer
- Experience with profile tools for the browser (DevTools for instance) and node.
- Deep knowledge on performance metrics, reporting and analyses across the full stack of the product.
- Ability to analyze metrics, logs and load test results to identify performance gaps.
- Strong knowledge of web/mobile app architectures, HTTP protocols, caching, databases, and load balancing concepts.
- Problem-solving attitude with ability to balance client performance and development team needs.
- Passion for optimizing and improving client experiences
- Ability to analyze metrics and logs to quickly isolate performance issues.
- Past experience optimizing SQL and databases.
- Fluent in data structure and algorithm optimizations
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Salary and Benefits
At ClickUp, we believe in transparency and fairness in compensation. The range displayed reflects the minimum and maximum target salaries for the position across all US locations. Please note that the actual compensation for this position may vary and is dependent on factors such as geographic location, interview performance, years of experience, education level, and specific skills. We encourage candidates to discuss compensation expectations during the interview process to ensure alignment with their qualifications and our company’s compensation philosophy.
This position is eligible for the following benefits and perks:
- Equity
- 401k
- Health, Dental, and Vision insurance
- Spending accounts
- Life & Disability
- Paid parental leave
- Flexible paid time off
- Enhanced employee assistance program
- Employee wellness stipend
- Professional development stipend
USA Salary Range (OTE)
$160,000—$205,000 USD
Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!
ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
ClickUp collects and processes personal data in accordance with applicable data protection laws.
- If you are a European Job Applicant, see our privacy policy for further details.
- If you are a Philippine Job Applicant, see our privacy policy and our Philippine Data Privacy Notice for further details.
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
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