Senior Documentation Specialist

Job Description:

We are looking for a highly skilled Senior Documentation Specialist who will be part of a collaborative and agile team that supports and builds modern, usable, and responsive applications for mission-critical health IT solutions. This person must have a background in Section 508/Accessibility Compliance. We’re looking for someone with a growth mindset who can learn the product, help in writing, and is willing to learn how to help in various ways across the team outside of documentation management. 

Requirements:  

• Ability to obtain a U.S. Federal Position of Trust clearance designation. 
• Must reside in and be able to perform work in the United States. 
• Must have lived in the United States for 3 of the last 5 years. 
• Bachelor’s Degree and at least 6 years in supporting project documentation activities, or 8 years of experience will satisfy education and experience requirements.
• Excellent oral and written communication skills, with strong attention to detail. Abackground in professional, business, or government writing a plus.
• Proven experience supporting agile software development teams
• 3+ years of experience applying Section 508/WCAG 2.2 compliance to create accessible documentation (PDFs that pass JAWS and other screen readers)
• Proficiency with documentation and collaboration tools including:
  • Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint)
  • Atlassian Confluence and Jira
  • Adobe Acrobat Professional
  • Lucidchart, Visio, and Snagit for visuals and flowcharts
  • ChatGPT and Microsoft 365 CoPilot
• Excellent organizational skills—able to manage multiple deliverables and meet tight deadlines
• Strong interpersonal skills and professionalism in communication with teams, management, and customers
• Self-motivated, adaptable, and eager to learn new tools and processes
• Familiarity with Federal Health IT programs, Medicare/Medicaid systems, and CMMI-compliant documentation preferred
• Experience with project coordination and process improvement initiatives
• Able to keep up with a fast-paced environment and learn new skills and topics quickly.
• Must be able to communicate effectively and professionally with management, peers, and customers, as well as demonstrate sound judgment/reasoning skills.
• Flexible and adaptable to change. 
• Organized, efficient, and able to meet deadlines.
• Naturally collaborative, eager to learn, and capable of managing multiple tasks efficiently and effectively. 

Responsibilities:

Documentation Development & Management:

• Create, edit, review, version, and maintain technical and project documentation to meet quality, accuracy, and compliance standards
• Manage documentation lifecycle and version control across repositories (Confluence, SharePoint, etc.)
• Produce clear, concise, and audience-appropriate content including:
• Project plans, requirements, test plans, implementation guides, user manuals, reports, white papers, and interface control documents
• Act as a scribe at project/team meetings to record decisions, questions, and action items.
• Design and maintain Confluence pages with intuitive layouts, macros, and access controls.
• Assist with training/troubleshooting peers as it relates to documentation and Confluence/SharePoint repositories. 

Accessibility / Section 508 Compliance:

• Test documentation for accessibility per 508 Compliance standards using Adobe, JAWS or other screen reader tools, and correct documentation errors as needed to meet WCAG 2.2 compliance.

Project Coordination & Support:

• Lead onboarding/offboarding processes and assist new team members in gaining system access.
• Coordinate and document agile ceremonies, track action items and risks, and support project management administrative tasks
• Contribute to process improvement efforts—identifying process, data, and documentation gaps and proposing efficient solutions.
• Support Mission Assurance, gate review, and CMMI compliance efforts, including preparation for internal reviews and audits.

Technical Writing: 

• Translate complex business and technical information into clear, accurate, and user-friendly documentation.
• Ensure consistency in grammar, format, and style across all materials to meet Tria and client standards.
• Collaborate with developers, designers, and analysts to produce content that supports product usability and comprehension.

Public Trust Clearance:

Many of our roles require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship. 

Work Location:

Headquartered in Arlington, VA, we also have a primary office in Baltimore, MD for those who prefer to work on-site. However, with employees spread across 40+ states, we have many remote roles.