Senior Director, Revenue Operations

About Us:

Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team.

Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position.

The Opportunity - Senior Director, Revenue Operations (Remote - USA / Canada)

We’re looking for a Senior Director of Revenue Operations to lead the operational backbone of our revenue engine — a strategic, metrics-driven operator who will partner directly with GTM leaders to drive forecasting rigor, pipeline health, operational scale, and cross-functional alignment.

This is a high-impact leadership role at the center of Wrapbook’s go-to-market strategy. You will lead the systems, processes, and people that enable GTM execution and revenue growth. This includes owning the forecasting cadence, pipeline analytics, GTM processes, and systems, while partnering cross-functionally with Sales, Marketing, Finance, and Product.

Reporting to the SVP of Sales, you’ll lead a RevOps team of five, and act as a strategic thought partner to GTM leadership and Finance as we scale bookings, segment strategy, and customer lifecycle execution.

What you'll Do:

• Lead GTM planning and annual target-setting, aligning team quotas, compensation and account allocations with company objectives

• Drive a “rhythm of the business” operating cadence: forecast calls, QBRs, pipeline reviews, and performance dashboards

• Deliver analytics and reporting for pipeline health, attainment, rep productivity, funnel metrics, and deal velocity

• Partner with Finance on annual planning, MBRs and board materials

• Own the end-to-end forecasting process across SMB, Mid-Market, and Enterprise segments

• Drive accountability and transparency through consistent, data-backed inspection of funnel metrics and rep performance

• Design dashboards and tools to highlight the full funnel metrics, stage slippage, and risk-adjusted coverage

• Own Wrapbook’s Salesforce environment and GTM and Client Ops tech stack, including tools like Marketo, Gong, Salesloft, CaptivateIQ, Decagon etc.

• Evaluate and optimize tooling architecture to support process automation, reporting hygiene, and scalability

• Implement systems for enablement and content management to drive adoption and rep effectiveness

• Evaluate emerging AI technologies and assess their potential to solve GTM challenges, improve operational efficiency, and drive revenue growth.

• Build scalable cross-functional processes and playbooks across the entire revenue engine

• Define KPIs, operational benchmarks, and adoption frameworks for sales execution and CS workflows

• Collaborate with Enablement to ensure reps are equipped with the right materials and training tied to business priorities

• Ensure our operations teams are supported within our tech stack, including case management and routing, onboarding and implementation, product feedback and customer engagement at scale

• Define and support reporting on KPIs including monitoring SLAs for case resolution, time to first response, and volume by support channel

• Drive alignment with Marketing, Product, Finance, and Customer Success to support product launches, pricing changes, and GTM campaigns

• Lead and coordinate transformation efforts and large-scale enablement rollouts across the revenue org

• Influence senior stakeholders and foster buy-in across a distributed, cross-functional team environment

What you'll Have:

• 10+ years in Revenue Operations, GTM Strategy, or Business Operations at a high-growth technology company (25M-100M+ in ARR)

• 5+ years of leadership experience managing RevOps or GTM strategy teams

• Experience supporting multiple GTM motions (particularly Mid-Market & Enterprise)

• Deep expertise in forecasting, pipeline management, and GTM analytics

• Mastery of Salesforce and experience implementing/supporting a modern GTM tech stack

• Deep understanding of Account-Based Marketing (ABM) strategy and operations to support targeted GTM motions across Mid-Market and Enterprise segments

• Strong business acumen, executive presence, and the ability to influence through data and insight

• Proven ability to scale processes and teams during periods of rapid growth and change

Why Join Us

At Wrapbook, creativity meets technology — and not just in the product.

In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:

• Unlimited Paid Time Off

• Work from anywhere in Canada and USA

• Health and Dental benefits

• Up to $1,500 USD/ $2,025 CAD towards IT set up for your home

• Up to 2% matching RRSP / 401K

• Learning and Development opportunities

• Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service

Our Pledge to Fostering an Inclusive and Safe Workplace:

Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.

Apply Now

Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!

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