Senior Director, Product & Technology Strategy

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
The Senior Director of Corporate Strategy will be a key member of the corporate strategy team, reporting directly to the VP of Product Strategy. This leader will drive strategic analysis and execution across ServiceNow's product portfolio, working closely with the executive leadership team to shape the future of our platform.
This role sits at the nexus of technology trends, product innovation, and corporate vision. The Senior Director will execute deep market analysis, translate insights into actionable recommendations, and drive cross-functional alignment to ensure our product strategy delivers measurable business impact.
The ideal candidate brings strategic rigor with operational excellence-able to synthesize complex market signals, manage a high-performing team, and translate strategy into execution. This person will lead strategic initiatives in partnership with Product, Engineering, Marketing, Finance, and Sales teams.
Key Responsibilities

• Strategy: Execute comprehensive market and technology trend analysis with focus on AI, and workflow automation to identify emerging opportunities and competitive threats that inform product portfolio decisions.
• Foundation: Drive portfolio insights and strategic recommendations that create cohesive customer experiences across platform and business units, supporting the Product GMs and SVP of Engineering in defining organizational priorities with measurable business impact.
• Build: Support thought leadership initiatives by developing strategic content, product strategies and market perspectives that position ServiceNow's vision for AI and workflow innovation to internal stakeholders and select external audiences.
• Align: Facilitate cross-functional collaboration with Product, Engineering, GTM, and Finance teams to ensure strategic initiatives align with corporate objectives and translate into execution plans with clear success metrics.
• Deliver: Support executive presentations and strategic materials for Board meetings and leadership offsites, managing the analytical rigor and narrative development that enables robust discussions on priorities, tradeoffs, and decisions.
• Team Leadership: Build and lead a team of strategy professionals, developing talent through coaching and mentorship while fostering a culture of analytical rigor, strategic thinking, and collaborative problem-solving. This role requires proven ability to manage, develop, and inspire high-performing teams in fast-paced environments.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of experience in product strategy, corporate strategy, or management consulting within SaaS, AI, or enterprise technology sectors.
• Strong understanding of SaaS business models, AI/ML technologies, and workflow automation markets with demonstrated ability to translate technical concepts into strategic recommendation.
• Proven track record synthesizing complex market and technology signals into clear, actionable insights that influence product roadmaps and portfolio decisions in high-growth environments.
• Executive communication skills with ability to craft compelling narratives and present strategic recommendations to senior leadership and cross-functional stakeholders.
• Experience managing and developing strategy teams, with demonstrated success building analytical capabilities and fostering collaborative team cultures.
• Structured, analytical thinker who thrives in ambiguity and can balance long-term strategic vision with near-term execution priorities

FD21
For positions in this location, we offer a base pay of $240,800 - $433,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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