Senior Director Product, Parchment

What you will do:

• Product Strategy & Vision:Define a compelling, forward-looking product strategy that accelerates Parchment’s role in a learner’s lifelong journey—from issuing microcredentials to supporting career-aligned goals. You’ll align this strategy with Instructure’s broader mission and growth into K-Career learning and opportunities. 
• Roadmap Development: Own the end-to-end product roadmap, prioritizing initiatives based on market needs, customer feedback, competitive analysis, and business value.
• Turn Complexity into ClarityTranslate customer, partner, and market input from across sectors — global K-12, higher education, business, and government — into clean product hypotheses and scalable solutions—especially in emerging areas like skills frameworks, digital wallets, and interoperable records.
• Team Leadership & Mentorship: Lead, mentor, and grow a high-performing team of product managers, fostering a culture of innovation, collaboration, and accountability.
• Cross-Functional Collaboration: serve as the connective tissue between R&D, go-to-market, and customer teams ensure seamless product development and successful market launch. 
• Market & Customer Insight: Conduct in-depth market research, competitive analysis, and customer engagement to identify opportunities, understand pain points, and validate product hypotheses.
• Product Lifecycle Management: Oversee the entire product lifecycle from ideation and discovery to development, launch, and post-launch optimization.
• Performance & Metrics: Define key performance indicators (KPIs) for product success, monitor performance, and iterate on products to achieve desired outcomes.
• Innovation & Growth: Identify and champion new product opportunities, driving innovation that expands Parchment's market reach and value proposition in areas like student mobility, licensure, and workforce solutions.
• Stakeholder Communication: Effectively communicate product strategy, roadmaps, and progress to executive leadership, internal teams, and external partners.

What you will need to know/have:

• Experience: 10+ years of product management experience, with 3-5 years in a leadership role (Director or Sr. Director level), preferably within the EdTech, or credentialing industry. Experience serving multiple audiences in K-12, higher education, and workforce and experience with credentials or transcripts is a plus. 
• Strategic Thinking: Proven ability to develop and execute comprehensive product strategies that drive significant business impact. 
• Strategic Clarity & Execution: Ability to create a unified product vision from ambiguity, turn it into an actionable roadmap, galvanize a cross-functional team to build and execute at pace—backed by stakeholder trust and alignment.
• Leadership: Demonstrated success in building, leading, and inspiring high-performing product teams. You mentor, empower, and retain top talent.
• Technical Acumen: Comfortable engaging in technical product planning, understanding integration requirements, and supporting scalable architecture decisions.
• Customer Focus: Deep empathy for customer needs and a proven track record of translating customer insights into successful product solutions. Experience facilitating industry-wide and cross-industry workshops and co-creation is a major plus.
• Data-Driven & Outcomes Oriented: Skilled at defining metrics that matter and using data to iterate intelligently—without losing sight of the human impact
• Communication: Excellent written and verbal communication skills, with the ability to articulate complex concepts clearly and persuasively to diverse audiences.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Education: Bachelor's degree in a relevant field (e.g., Computer Science, Business, Marketing); MBA or advanced degree preferred.

Get in on all the awesome at Instructure!

• We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
• Competitive compensation and participation in Instructure’s equity program
• Flexible schedules and a remote-friendly culture, with hybrid or onsite work available in some regions for specific jobs. 
• Generous paid time off, including global holidays and our annual “Dim the Lights” company-wide shutdown from December 26 to December 31
• Comprehensive wellness programs and mental health support
• Annual learning and development stipends to support your growth
• The technology and tools you need to do your best work—typically a Mac, with PC options available in some locations
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection