Senior Director, Product Operations

About the Role

Be part of a new company, Tebra, where our mission is to unlock better healthcare for every patient by getting independent practices with the right technology and support to thrive. Tebra is the result of two companies joining forces to support the connected practice of the future. In 2021, PatientPop, a leader in practice growth technology, merged with Kareo, a leader in cloud-based clinical and financial software. Together, Tebra is committed to improving every step of the care journey for both providers and patients. 

This is an opportunity to have a direct impact on transforming how practices operate while also improving the patient experience. It is a unique time to join post-merger as two companies and product platforms are coming together to have a complete operating system for a successful practice. Come join a product organization that thrives on new ideas and fosters an environment of innovation as we advance the Tebra mission. 

We’re looking for a strategic Product Operations leader to own and lead the strategy, vision and execution of Tebra’s product operations and someone who is passionate about improving healthcare. This role works daily with our Product, Marketing, Engineering, CS and other leaders to align the team against product and company goals. The Director of Product Operations enables the product organization to be more effective in achieving the best customer and business outcomes. This leader is a key cross functional member of the Product Leadership team, leading the portfolio planning and management process, tooling and documentation to establish a single source of truth, GTM readiness of complex cross-team initiatives, data-enablement across the product portfolio to make better customer-oriented decisions, and portfolio visibility and engagement with key stakeholders. This role requires working with senior-level decision-makers across the company to collaborate on strategic, cross-functional initiatives that support the development and execution of Tebra’s Product strategy, gaining insight into the strategic and operational issues which are forefront in the minds of stakeholders in each function.

An ideal candidate for this role is an energetic leader who is excited about the opportunity of leading product operations as a well oiled machine, has demonstrated success in executing the day to day operations, planning, and GTM activities in partnership with others, and communicates effectively with a variety of stakeholders. We’re looking for a hands-on leader to engage with product development leadership  and drive improvements around our product development execution, operations, and how we communicate and interact with cross-functional partners.

Your Area of Focus

Program Operations: 

• Create processes, roadmaps, schedules, charts, and other visualizations using key data insights to help the team collaborate and stay aligned. Find opportunities for improvement & collaboration; develop solutions; and drive results through operational excellence.
• Program management of big/strategic initiatives; meetings cadence, standardize communications, streamline product launch plan.
• Drive, coordinate, and streamline product team processes including developing best practices, driving standardization and lead the operating rhythm and cadence
• Initiate and drive internal initiatives/results that up-level the Product Operations organization’s processes, technology, and ability to deliver a best-in-class customer experience.
• Organize and structure Product Planning Process - coordinate and drive Quarterly and Annual Planning Process, define content and templates and set expectations on roles/responsibilities of those involved and evolve the output and how we communicate throughout the company.

Product Insights and Analytics:

• Drive telemetry, feature usage/adoption metrics and partner with leaders and product managers to make the right data easily available, integrate into product team processes, and make better informed decisions
• Responsible for enabling the product teams with voice of the customer from different feedback loops (e.g., product usage analytics segmented by user personas and customer profiles, insights from sales and customer success etc.) -- including creating self-service tools, driving consistency of data across lines of business across the portfolio, defining value triggers, and generally raising the data IQ of the product organization.

Product Portfolio Management

• Strategically oversees all of the products in a business’s portfolio and ensures alignment with the organization’s overall strategy
• Identify and build a structure for analyzing product portfolios to effectively identify and surface risks and opportunities across the product catalog showcasing prioritization decisions, optimizing resource allocation across the portfolio and balancing the product mix among strategic buckets 
• Evaluates all products in terms of how they perform relative to each other, identify gaps in the portfolio for new markets or improved business results

Strategic Support: 

• Pre-work for board meetings and Quarterly Business Reviews
• Support the CPTO in the preparation of executive product reviews
• Various strategic projects as the business need dictates

Own Portfolio processes & tooling: 

• This includes portfolio-level planning and tracking, as well as product management and agile development process and tooling optimization, integration, and governance.
• Coordinate vendor/tools evaluation for the product organization and collaborate within the product team to understand their needs and roll out a solution.
• Provide visibility & consistent communication to all stakeholders:
• Both executive & frontline - around timelines & key roadmap deliverables, ensuring the product team delivers against its commitments with the highest quality in a timely fashion. This includes the GTM Readiness process, as well as broad communication such as Town Halls and company newsletters.
• Partner with the leadership team to define, prepare and communicate organizational plans, including quarterly, annual and 3-year strategy, staffing, and development plans

Your Professional Qualifications

• Minimum of 10+ years of operational execution experience including ability to manage
• Product Operation or Product Management experience preferred, ideally in the SaaS industry - experience with products targeted at both enterprise and SMB spaces will be beneficial. Healthcare technology experience is not required but ability to quickly learn a new industry will be critical
• Should be able to bring in best in class product or project management practices and build strong operational rigor within the product organization
• Strong leadership presence and relationship building to work with senior executives and internal stakeholders and partners. Comfortable in business and technical discussions.
• Excellent communication skills - written and verbal - strong and creative skillset when pulling together an effective, compelling, and captivating presentations connecting execution to business value and customer impact
• Proven experience and expertise using data to drive actionable insights and better organizational and/or product performance
• Proven ability to quickly earn the trust of sponsors and key stakeholders; set direction and approach; resolve conflict; deliver tough messages; execute with limited information and ambiguity. Demonstrated success in influencing a variety of stakeholders, building strong cross-functional relationships, and building operational processes and cadence
• Collaborative partner that takes initiative, is a solid key decision maker, but is flexible in solution creation
• Process improvement oriented, naturally organized, and comfortable with constant learning and iteration 
• A flexible and creative thinker with the ability to generate out-of-the-box solutions, move through ambiguity, and adapt quickly as business needs change

About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra. 

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

Our ValuesStart with the Customer 

We get to know our customers - and their patients - and look at the world through their lens.

Keep It Simple

Healthcare is too complex. We aim to simplify it for everyone.

Stay Entrepreneurial 

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

Better Together

We are diverse, humble, and collaborative. We put the team first and win together.

Celebrate Success

Life is short and joy is underrated. We take time to have fun and celebrate success.

Perks & Benefits 

In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

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