Senior Director, Product Management

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Senior Director - Product Management to join our team. This role is responsible for developing and executing customer experience strategies that enhance service capabilities across all internal and external stakeholders. Leveraging agile methodology, this role defines the architecture for experience-driven solutions, promotes a customer-first culture, and leads high-performing teams to deliver innovation, operational excellence, and measurable outcomes.

This role…

Customer Experience Strategy and Vision

• Partners with senior leadership to define a long-term customer experience roadmap and vision.

• Cultivates end-to-end collaboration across business units to foster a customer-centric culture.

• Maintains a strong point of view on long-term direction using stakeholder input, data, and agile insights.

• Establishes a high-value experience backlog that supports the overall mission and drives customer satisfaction.

• Reassesses and reprioritizes team tasks based on evolving needs and potential to achieve business outcomes.

Backlog and Metrics Management

• Develops, refines, and prioritizes a robust project backlog based on cross-functional stakeholder input and value alignment.

• Sets clear acceptance criteria and defines success metrics to evaluate delivery effectiveness.

• Monitors results continuously and adjusts metrics to reflect progress and insights.

• Uses customer and operational data to inform roadmap and backlog decisions.

Stakeholder Alignment and Change Leadership

• Gains organizational buy-in for the team's vision and direction through effective communication.

• Leads change initiatives and builds alignment across diverse stakeholder groups.

• Translates strategic shifts into action plans and ensures coordination across impacted teams.

• Empowers agile teams by removing barriers, encouraging collaboration, and promoting autonomy.

Team Leadership and Agile Execution

• Provides coaching and regular feedback to product teams to support incremental delivery.

• Aligns team outputs with stakeholder goals and evolving priorities.

• Leads projects and may perform other duties as assigned.

We are interested in speaking with individuals with the following…

• Bachelor’s Degree required; Master’s Degree preferred.

• Twelve (12) plus years of experience leading strategic initiative development and execution, including operational policies and process improvements.

• Eight (8) plus years in senior operational leadership roles within complex organizations.

• Experience with human-centered design, design/systems thinking, and user research.

• Background in product and strategy development in healthcare strongly preferred.

• Agile experience a plus.

• Strong executive presence and ability to present strategy and complex topics to leadership.

• Proven ability to build alignment, drive decision-making, and lead through change.

• Excellent verbal and written communication skills with a talent for clear, consistent messaging.

• Ability to balance strategic objectives with execution, manage priorities, and inspire high performance.

• Proficient in change management, stakeholder engagement, and cross-functional influence.

Salary: $191,900 - $259,100

Bonus eligible based on individual and company performance.

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]