Senior Director of Experience Design

Remote | Full-Time

At Modus Create, we believe every product should start with people. The Experience Design team unites User Experience Design, User Experience Research, and Visual Interface Design into one practice, with T-shaped consultants who guide user research, UX strategy, and interface design across product development engagements. As Senior Director of Experience Design, you will be the most senior leader of this team, shaping how Modus delivers human-centered, intelligent products for ambitious companies worldwide.

We’re looking for a visionary, empathetic, and consultative leader who thrives at the intersection of design, strategy, and client engagement. You’ll advise executives, lead solution selling and proposals, nurture high-performing teams, and elevate how human-centered design drives business outcomes in an AI-first era.

As Senior Director, you’ll lead a global, distributed team of experience designers, researchers, and interface specialists. You’ll shape client engagements from proposal through delivery, ensuring design excellence and measurable outcomes across industries such as healthcare, finance, life sciences, and automotive.

Lead & Grow the Experience Design Team

• Build, mentor, and scale a distributed team of UX, research, and interface design consultants.
• Define career paths, performance frameworks, and growth opportunities that emphasize inclusivity, accountability, and creativity.
• Foster a culture of curiosity, experimentation, and belonging.

Deliver Measurable Outcomes for Clients

• Guide clients through human-centered design practices to ensure products are usable, accessible, and delightful.
• Serve as a trusted advisor to executives and product teams, aligning design strategies with business objectives and user needs.
• Lead projects that connect research insights, design systems, and interface execution with measurable client outcomes.

Solution Selling & Business Development

• Partner with Sales, Partnerships, and Client Executives to identify, shape, and present winning proposals.
• Translate client needs into research plans, design strategies, and roadmaps that reflect design rigor, technical feasibility, and business insight.
• Lead design-led workshops, pitches, and co-creation sessions as the senior design voice.

Shape Practices & Frameworks

• Develop and evolve design playbooks, service blueprints, and design systems that set a high bar for excellence.
• Champion inclusive design, accessibility, and ethical design principles across all engagements.
• Embed AI and intelligent systems thinking into the design process, creating human-centered intelligent products.

Collaborate Cross-Functionally

• Partner closely with product, engineering, and data/AI leadership to deliver integrated, end-to-end client solutions.
• Act as the design leader who ensures clarity, empathy, and shared vision across teams.

• Experience: 15+ years in design roles, with 7+ in senior leadership overseeing cross-disciplinary design teams.
• Design Leadership: Track record of leading client-facing design projects with measurable outcomes.
• Consultative Depth: Proven ability to lead solution selling, proposals, and design-led business development for enterprise-scale accounts.
• Client-Centric: Deep empathy for users and client challenges, with the ability to craft solutions that balance human needs, business goals, and technical feasibility.
• Team Builder: You have a track record of hiring, mentoring, and scaling T-shaped consultants across UX research, UX design, and visual design while fostering a culture of impact and innovation.
• Knowledge of AI, Automation, & Emerging Tech: You understand how to apply AI-driven personalization, automation, and advanced analytics to optimize experiences at scale.

Founded in 2011, Modus is a global, fully remote team of world-class technologists who thrive in a collaborative, innovative environment. We were fully remote before it was cool! We support organizations on their digital transformation journey through strategic consulting and full lifecycle product development, partnering with industry leaders including Atlassian, GitHub and AWS. Recognized as one of the Inc. 5000 Fastest Growing Private Companies for nine years and a top remote work company by FlexJobs, we have helped some of the world’s largest brands deliver powerful digital experiences.

We combine boutique expertise with enterprise-scale capabilities, helping organizations drive customer engagement, enhance retention, and maximize long-term value. As an award-winning Atlassian partner, we enable businesses to build customer-centric products that foster lasting relationships and adoption.

• Remote work with flexible working hours
• Modus Global Office Programme:for when you want to get out of your home, we offer on-demand access to private offices, meeting rooms, coworking spaces and business lounges in locations in over 120 countries. 
• Employee Referral Program 
• Client Referral Program 
• Travel according to client or team needs
• The chance to work side-by-side with thought leaders in emerging tech
• Access to more than 12,000 courses with a licensed Coursera account.
• Possibility to obtain paid certification/courses if they align with company goals and are relevant to the employee's role

Additional benefits might apply contingent on your location.

Modus Create is a global consulting firm that helps organizations modernize their platforms, products, and processes. From open-source roots to enterprise transformation, we bring together strategy, design, engineering, and AI to build what’s next.

• 100% remote since day one
• Named a top company for remote work by FlexJobs and Inc.
• Trusted by leading brands across the globe
• Culture of autonomy, mastery, inclusion and continuous learning

By joining our team, you’ll be part of a high-performing group that leverages each other’s strengths and celebrates every success together. Apply now and show us you have what it takes to drive impactful design strategies with Modus Create!