Senior Director, Client Services

Podean is the leading global marketplace marketing agency. We work with progressive brands across the globe to unlock potential on Amazon, Target, Walmart, and other marketplaces. Our services span eCommerce strategy, content creation and optimization, media management, retail operations, data and analytics, consulting, and social commerce. Recent award wins include Digiday’s Best Employer for Remote Employees and Amazon’s Global Expansion Partner Award. 

Podean is seeking an experienced Senior Director of Client Services to lead a portfolio of strategic client relationships while managing a team of Account Directors and Account Managers. This role is responsible for ensuring strong client satisfaction, retention, and growth across Podean’s existing client base while coordinating the delivery of services across our internal capabilities including Retail, Media, Content, Consulting, and Data & Analytics.

As a senior leader within the Client Services organization, you will oversee the performance of multiple client portfolios and guide a team responsible for managing day-to-day client relationships. You will serve as a strategic partner to both clients and internal teams, ensuring Podean consistently delivers measurable value while identifying opportunities to expand partnerships through cross-sell of additional services.

This role requires a balance of client leadership, team management, strategic mindset, and operational oversight, with responsibility for revenue performance, client satisfaction, and the long-term success of client partnerships.

What You’ll Do

• Lead and manage a team of Account Directors who oversee teams of Account Managers responsible for client portfolios.
• Own revenue performance, retention, and client satisfaction across a large portfolio of client relationships.
• Drive growth across the existing client base by identifying opportunities to introduce additional Podean capabilities and services.
• Partner with internal teams across Retail, Media, Content, Consulting, and Data & Analytics to ensure coordinated and effective delivery of services.
• Serve as a strategic advisor to senior client stakeholders and maintain executive-level client relationships across key accounts.
• Guide Account Directors and Account Managers in developing strategic roadmaps and growth strategies for clients.
• Support the preparation and delivery of executive business reviews (EBRs) and quarterly business reviews (QBRs).
• Lead onboarding for new clients in partnership with Sales and internal delivery teams to ensure a seamless client experience.
• Oversee key client management processes including reporting, client communications, and escalation management.
• Manage contract renewals and extension planning across the client portfolio.
• Partner with Finance on time tracking, client profitability reporting, and invoicing coordination.
• Support forecasting and portfolio planning across the Client Services organization.
• Oversee hiring, staffing, and client assignments within the Client Services team.
• Mentor and develop Account Directors and Account Managers, fostering strong strategic thinking and client leadership skills.
• Maintain a strong understanding of client business objectives, contractual obligations, and operational challenges.
• Identify and address operational challenges impacting client delivery and team efficiency.
• Lead cross-functional initiatives that improve Client Services processes and operational effectiveness.
• Manage ongoing client risk assessments across the portfolio.
• Build strong partnerships with internal teams including Finance, HR, and Operations to support overall client delivery

What We’re Looking For

• 10+ years of experience within a marketing agency environment, ideally within digital performance marketing or eCommerce.
• Significant experience managing large client portfolios and leading teams responsible for client relationships.
• 5+ years of leadership experience managing Account Managers, Account Directors, or similar client services roles.
• Strong marketplace experience, including work related to Amazon or other major retail platforms.
• Experience coordinating delivery across multiple marketing capabilities such as retail operations, media, content, analytics, or consulting.
• Proven ability to build and maintain executive-level client relationships.
• Strong business acumen with the ability to connect client challenges with marketing and marketplace solutions.
• Experience identifying and driving cross-sell opportunities within existing client relationships.
• Strong leadership and people management skills with a track record of building and developing high-performing teams.
• Excellent communication and stakeholder management skills, including experience working with C-level client contacts.
• Strong problem-solving skills and the ability to operate effectively in fast-paced and evolving environments.
• Collaborative mindset and ability to build strong internal partnerships across cross-functional teams.
• Experience working with brands in CPG, beauty, apparel, electronics, or similar categories is a plus.
• Amazon Advertising certifications or similar marketplace certifications are a plus.
• Experience with retail media networks such as Walmart Connect or Target Roundel is a plus.

Why Join Podean? 

Podean is proud to be recognized as one of Digiday’s Best Employers for Remote Employees. We combine the energy of a fast-growing global agency with the balance and trust of a remote-first culture.

You’ll join a globally connected, award-winning team that values:

• 💰 Competitive compensation aligned to experience and market benchmarks
• 💻 Remote-first flexibility - work from anywhere, with trust and autonomy
• 🌎 Global collaboration - working with experts across regions and time zones
• 🚀 Career growth and development - opportunities to evolve as we scale
• 🏝️ 5-Year Sabbatical + Travel Stipend - After your 5-year anniversary, take a fully paid month-long sabbatical, plus a travel reimbursement to make your experience restorative and inspiring
• 💬 Positive-energy culture - grounded in respect, inclusion, and accountability
• 🏆 Meaningful impact  helping some of the world’s most progressive brands grow