Senior Director, Client Financial Services

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

Centerstone is seeking a strategic and results-driven Senior Director, Client Financial Services to lead revenue cycle operations, financial performance, data integrity, and operational excellence across an assigned Electronic Health Record (EHR) platform.

Reporting to the Vice President, Client Financial Services, this leader is responsible for ensuring the accuracy, integrity, and reliability of revenue cycle data that supports financial reporting, forecasting, audits, regulatory compliance, and organizational decision-making. The Senior Director will drive revenue cycle performance, optimize cash flow, identify financial risks, and lead initiatives that improve operational effectiveness and financial outcomes.

The ideal candidate is an experienced healthcare revenue cycle leader with a proven track record of success within large, complex healthcare organizations.

This individual excels at building high-performing teams, influencing enterprise-wide outcomes, and partnering across Finance, IT, Clinical Operations, Data Analytics, and Executive Leadership to achieve organizational goals.

• Provide strategic leadership for Client Financial Services operations within the assigned EHR platform.
• Drive revenue cycle performance, operational excellence, and continuous improvement initiatives.
• Serve as the escalation point for complex payer, reimbursement, operational, and system issues.
• Lead, coach, and develop high-performing revenue cycle teams.

• Ensure the accuracy, completeness, and integrity of revenue cycle data.
• Support month-end close, audits, financial reporting, and regulatory compliance.
• Oversee contractual allowances, bad debt reserves, and reimbursement-related financial performance.
• Develop cash flow projections, financial forecasts, and variance analyses.
• Identify and mitigate emerging financial, operational, and reimbursement risks.

• Improve Accounts Receivable performance, Days in A/R, and clean claim rates.
• Optimize workflows, EHR utilization, and revenue cycle processes.
• Support scalable processes that drive long-term organizational growth and performance.

• Partner with Finance, IT, Clinical Operations, Compliance, and Data Analytics leaders to optimize performance and achieve enterprise objectives.
• Support strategic initiatives that strengthen financial and operational outcomes across the organization.

• Revenue Cycle Performance
• Data Integrity and Financial Accuracy
• Cash Flow Optimization
• Accounts Receivable Management
• Financial Forecasting and Analytics
• Risk Identification and Mitigation
• EHR Optimization
• Operational Improvement

• Advanced knowledge of healthcare revenue cycle operations and reimbursement methodologies.
• Strong understanding of EHR systems and their financial impact.
• Exceptional financial, analytical, forecasting, and problem-solving skills.
• Ability to translate complex operational and financial data into actionable strategies.
• Proven ability to lead within a complex, multi-state, multi-entity healthcare environment.
• Strong relationship-building, communication, and change management skills.
• Demonstrated success driving operational improvement and organizational performance.

• Bachelor's degree in Healthcare Administration, Finance, Business Administration, or a related field required.
• Master's degree preferred.
• Minimum 7-10 years of progressive healthcare revenue cycle leadership experience.
• Demonstrated experience owning financial performance within a complex EHR environment.
• Required: Experience working within a multi-site healthcare organization consisting of multiple hospitals, clinics, service lines, or business entities supporting 5,000+ employees across multiple locations and/or states.
• Experience leading revenue cycle operations within a highly matrixed healthcare organization.
• Experience managing financial performance, forecasting, reimbursement strategy, and operational improvement initiatives.
• Experience with state-funded healthcare programs, grants, or complex reimbursement structures preferred.
• Behavioral health, integrated care, hospital system, payer, or large healthcare delivery experience strongly preferred.

The successful candidate is a strategic healthcare revenue cycle leader who thrives in complex healthcare environments and has a proven ability to improve financial performance, optimize cash flow, lead organizational change, and develop high-performing teams. They are equally comfortable partnering with executive leadership on financial strategy as they are driving operational improvements that enhance organizational performance.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.