Senior Customer Trainer

The Senior Customer Trainer will be responsible for developing, delivering, and managing highly engaging product and service skills training opportunities for custom and standard training for our customers. With a background in medical billing, you will also act as a consultant for our post-sales organization.

• Lead the development, implementation and evaluation of end-user training, instructor materials, and customized training courses/plans using adult learning principles and methodologies.
• Act as a billing consultant and provide guidance to team members and cross-functional teams on industry and product-related subject matters.
• Fully manage customized professional services training opportunities, workflows such as conducting discovery calls, developing training plans/scopes of work, contracts, and course assets based on customers' needs in a timely manner. 
• Deliver ongoing training including product, technical and soft skills training to end users using classroom, remote, on-the-job, and blended training techniques.
• Maintain accurate and timely documentation within Salesforce, identify operational efficiencies and help create plans for improvement.
• Periodically create content or engage in posts in our community. 
• Manage time effectively with minimal supervision to accurately scope projects and ensure that end users are trained on time and training’s are effectively driving customer and employee success outcomes.
• Collaborate effectively with a diverse set of stakeholders and relay feedback on product, training and community experiences.
• If needed, travel onsite to the Costa Rica office and/or customer site to deliver training, develop product knowledge and build relationships. 
• Partner with peers, Instructional Designers, Technical Writers and other subject matter experts to help create course curricula, as needed.
• Train internal and external end users using onsite, classroom, remote, on-the-job, and blended training techniques, with adult learning principles in mind.
• Review learner performance and surveys to make ongoing improvements in training sessions and maintain product and industry knowledge at all times.

• 5+ years of experience in a training role and/or Bachelor’s degree or equivalent (certification through ATD), preferably in the healthcare SaaS environment.
• 5+ years of experience in medical billing, coding, or revenue cycle.
• General knowledge and understanding of a physician’s office; including clinical, office workflow, and appointment scheduling, strongly preferred.
• Extremely process and data-driven, you don’t just make decisions or change an approach based on your gut, but on facts and behaviors you can track.
• Are empathic and are driven by engaging to build meaningful connections.
• Ability to build extremely strong working relationships across teams.
• Knowledge of adult learning methodologies, theories and techniques.
• Expert in creating training plans and training execution.
• Strong project and time management skills and a track record of creative problem-solving.
• A self-starter who thrives in a rapidly changing, fast-growing environment.
• Flexibility with changing programs and processes; a willingness to dive deep, experiment rapidly and get things done.
• Strong verbal and written communication skills needed to facilitate trainings, write content and engage with customers/end users.
• Proficient in the use of virtual facilitation tools (e.g., Zoom, GoToTraining/Meeting or similar), Google Suite (Doc, Sheets, Slides, Sites, etc.), and experience with LMS systems, Knowledge Base systems, and online training programs, strongly preferred.

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra. 

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

We get to know our customers - and their patients - and look at the world through their lens.

Healthcare is too complex. We aim to simplify it for everyone.

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

We are diverse, humble, and collaborative. We put the team first and win together.

Life is short and joy is underrated. We take time to have fun and celebrate success.

In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

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