Senior Customer Success Manager, Enterprise

What are we looking for?

If you’re passionate about engaging customers and creating a great experience, you have a place with us. SentinelOne is growing its Customer Success team and looking for a relationship expert with a technical orientation to assist in managing our Enterprise customer segment.

You should have impeccable relationship skills and can create win/win environments for all parties that you work with. If this is you, and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help making our Customers successful!

What will you do?

• Own post-sales relationships with a portfolio of our largest customers, advocating for their success and needs internally.
• Work alongside the internal services teams and the Customer to establish critical goals, and onboarding plan and define success criteria.
• Promote product adoption with key Customer stakeholders. 
• Ongoing tailored Customer engagement, including but not limited to weekly meetings, health checks, QBR’s and Roadmap reviews. 
• Proactively engage with Customers using our Customer Success platform and health indicators to identify and remove blockers to success and retention. 
• Ensure customer engagement and current status is logged within the Customer Success platform for appropriate visibility and tracking. 

What skills and knowledge should you bring?

• Possess a Customer-centric approach, you enjoy working with Customers and establishing strong relationships.
• Prior experience in a Customer Success Manager role handling Enterprise accounts (20k employees or more) 
• Adept at managing Customer expectations that result in high Customer satisfaction.
• Proven technical skills. Ability to understand customers’ challenges and advise on best practices. 
• Impeccable written and verbal communication skills.
• Experience in communicating with Customers from diverse cultures.
• Detail-oriented and analytical.
• Strong team player but still a self-starter.
• Thrives in a multitasking environment and can adjust priorities on-the-fly.
• Experience with Totango (or other Customer Success tools) and SalesForce.
• Previous Security industry experience or demonstrated understanding of cyber security and terminology.

Why us? 

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
• Unlimited PTO
• Industry-leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events, including regular happy hours and team-building events