Senior Customer Success Manager (Bilingual – English & Spanish)

Our Customer Success team is at the heart of helping enterprise customers unlock the full value of the Brevo platform. As a trusted advisor, you'll own a portfolio of strategic customers from onboarding through renewal, driving adoption, retention, and long-term growth.

We're looking for a Senior Customer Success Manager to join our North American team and partner closely with our global Customer Success organization. If you're passionate about building lasting customer relationships, delivering measurable business outcomes, and making an impact in a fast-growing SaaS company, we'd love to hear from you.

Location: Austin, TX (Hybrid)

This role is based in our Austin office and requires employees to work onsite (3) days per week. The remaining workdays may be performed remotely, subject to business needs.

Professional proficiency in English and Spanish is required. This role supports customers across North America and Latin America, requiring the ability to communicate confidently with stakeholders at all levels in both languages.

Your impact at Brevo

• Manage a strategic portfolio of new and existing customers, leading the customer lifecycle from onboarding through renewal and expansion.
• Own customer outcomes by driving adoption, value realization, retention, and long-term growth across your portfolio.
• Build trusted relationships with executive stakeholders delivering demos and training on Brevo's product.
• Be a reliable advisor to your clients and help them reach their objectives.
• Identify and execute expansion opportunities in partnership with Sales to maximize customer lifetime value.
• Partner cross-functionally with Product, Marketing, Support, and Sales to advocate for customer needs and influence product roadmap and go-to-market initiatives.
• Collaborate closely with the Sales and Customer Experience teams on a day-to-day basis.
• Analyze portfolio performance and leverage Salesforce and customer health metrics to drive data-informed decisions.
• Adopt a data-driven approach in the management of your portfolio.

Who you are

• 5+ years of Customer Success, Account Management, or SaaS customer-facing experience, including ownership of strategic or enterprise customer relationships.
• 3+ years of experience in CRM, Marketing Technology (MarTech), or B2B SaaS is strongly preferred.
• Demonstrated success managing complex customer portfolios while consistently achieving renewal, retention, expansion, and customer satisfaction goals.
• Experience engaging executive stakeholders (Director, VP) and influencing strategic business decisions.
• Embrace AI as a productivity partner and actively seek opportunities to use it to improve efficiency, customer engagement, and business outcomes.
• Strong commercial acumen with the ability to identify growth opportunities while delivering exceptional customer outcomes.
• Highly analytical with experience using customer health metrics, Salesforce, and data to prioritize actions and measure success.
• Excellent project management, presentation, negotiation, and communication skills in both Spanish and English. Additional languages are a plus.
• Proven ability to collaborate across Sales, Product, Marketing, Support, Finance, and Operations to resolve complex customer challenges.
• Self-starter who thrives in a fast-paced environment, demonstrates sound judgment, and takes ownership of outcomes.