Senior Customer Engineer, CI/CD, Infrastructure as Code, Database Focus

We are seeking a Senior Customer Engineer with deep hands-on experience in CI/CD systems, Infrastructure as Code (IaC), and modern database architectures. This is a customer-facing, software engineering-focused role — not traditional support. You’ll be solving highly technical issues, guiding implementation, triaging edge-case bugs, and representing customer feedback to Product and Engineering.

You’ll work across all layers of the stack — from YAML pipeline configurations to IaC templates to service-side debugging. This is a high-impact role that bridges deep technical understanding with excellent customer interaction.

About The Role

• Own end-to-end resolution of complex customer issues across the CI/CD stack — pipelines, deployments, runners, artifacts, integrations, and more.
• Troubleshoot and debug infrastructure automation (Terraform, CloudFormation, Pulumi, etc.), pipeline misconfigurations, and environment-specific CI/CD behaviors.
• Serve as a CI/CD subject matter expert to enterprise customers during onboarding, implementation, and expansion across Harness modules.
• Lead incident triage and root cause analysis during escalations, coordinating cross-functionally and providing detailed feedback to engineering.
• Provide advanced technical guidance on database integrations (PostgreSQL, MongoDB, MySQL, etc.), secrets management, and service-to-service communication.
• Create and improve tooling to automate common tasks, diagnostics, and troubleshooting steps.
• Act as a senior escalation point for the Customer Engineering team and mentor junior engineers in best practices and tooling.
• Maintain detailed internal and external documentation, including implementation runbooks, troubleshooting guides, and customer playbooks.
• Surface patterns in customer issues to influence product roadmap, prioritize fixes, and advocate for usability improvements

• 5–7 years of experience in a customer-facing engineering role, DevOps, or SRE with increasing scope and complexity.
• Deep experience supporting FinOps products and data-centric tools — such as LookerML or similar semantic modeling layers.
• Proficient in Linux systems, networking, and distributed architectures; strong debugging instincts and curiosity
• Ability to dive deep into source code to understand how products work, and where they may have defects.
• Hands-on experience with Kubernetes (including Helm, CRDs) and cloud-native ecosystems.
• Strong scripting ability (Shell, Bash, JSON, YAML) and exposure to CI/CD pipelines and DevSecOps tooling.
• Familiar with major cloud platforms — AWS, GCP, Azure — and how enterprise customers utilize them at scale.
• Skilled in observability tools such as Datadog, Splunk, or Prometheus for diagnosing performance issues.
• Excellent communicator with the ability to empathize with customer pain while diving deep into technical details.
• Experience working with CRM/support tooling like Zendesk, Jira, and Confluence.
• Tenacious, detail-oriented, and customer-obsessed — you don’t give up until the issue is solved 100%.

• U.S. or Canada, Remote. Must be located in the pacific time zone*

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Quarterly Harness TGIF-Off / 4 days
• Monthly, quarterly, and annual social and team-building events
• Recharge & Reset Program
• Monthly internet reimbursement
• Commuter benefits

Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements. The Hiring Range For This Position Is $121,000 - $148,000.

A valid authorization to work in the U.S. is required

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. 

Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [email protected]. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.