The TPM Sr. Consultant will oversee TPRM activities, serve as a subject matter expert, track performance metrics, and improve user experience across third party risk management processes.
Description and Requirements
The Team You Will Join
The Global Third Party Management (TPM) team is responsible for capturing and managing the aggregate risk that MetLife undertakes through its third party relationships. This work is critical for complying with multiple government regulations and for protecting MetLife's customers and brand reputation. As part of its modernization efforts, the Third Party Management team recently transformed how vendor risk is measured, tracked, and mitigated, and also migrated the workflow to a new SaaS platform.
Location: Must live within a commutable distance of the Cary, NC, office
Hybrid in office 3 days a week
The Opportunity
The TPM Sr. Consultant will be responsible for providing daily operational oversight of the third party risk management (TPRM) activities. The role will become the key subject matter expert and an escalation point, addressing issues from business associates, vendors, risk partners and other stakeholders who are participating in the third-party risk management process. With special focus on the US region, this role will oversee the work of the Third Party Risk Management (TPRM) Support Team based out of India and become the regional TPRM representative on the global forum.
The TPM Sr. Consultant will report to the Director of Third Party Management and be accountable for achieving operational targets within the US, assuring full transparency on program changes, enhancements and performance.
How You'll Help Us Build a Confident Future (Key Responsibilities)
What You Need to Succeed (Required Qualifications)
What Can Give You an Edge (Additional Skills)
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $91,400 - $121,900. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$91,400 - $121,900
#BI-Hybrid
The Team You Will Join
The Global Third Party Management (TPM) team is responsible for capturing and managing the aggregate risk that MetLife undertakes through its third party relationships. This work is critical for complying with multiple government regulations and for protecting MetLife's customers and brand reputation. As part of its modernization efforts, the Third Party Management team recently transformed how vendor risk is measured, tracked, and mitigated, and also migrated the workflow to a new SaaS platform.
Location: Must live within a commutable distance of the Cary, NC, office
Hybrid in office 3 days a week
The Opportunity
The TPM Sr. Consultant will be responsible for providing daily operational oversight of the third party risk management (TPRM) activities. The role will become the key subject matter expert and an escalation point, addressing issues from business associates, vendors, risk partners and other stakeholders who are participating in the third-party risk management process. With special focus on the US region, this role will oversee the work of the Third Party Risk Management (TPRM) Support Team based out of India and become the regional TPRM representative on the global forum.
The TPM Sr. Consultant will report to the Director of Third Party Management and be accountable for achieving operational targets within the US, assuring full transparency on program changes, enhancements and performance.
How You'll Help Us Build a Confident Future (Key Responsibilities)
- Serve as a subject matter expert for how MetLife manages the third party risk for US employees and stakeholders
- Support confidential and high priority requests to ensure comprehensive risk reviews are completed without disrupting business operations or strategic initiatives
- Engage with risk partners and other internal stakeholders to drive continuous improvement and improved efficiency
- Collaborate with other regional TPRM teams to ensure consistent experience and rigor to all third party engagements
- Track performance metrics to monitor the process performance and effectiveness
- Identify and champion enhancements to improve the TPRM user experience
What You Need to Succeed (Required Qualifications)
- 7+ years of hands-on experience in third party management, operational risk, and/or procurement organizations
- Demonstrated success in leading multi-region programs and projects with operational impacts
- Experience in owning operating metrics related to delivery time, quality thresholds, and/or customer satisfaction
- Strategic mindset with an ability to balance risk and velocity
- Change agent with proven ability to drive execution
- Interpersonal skills to build relationships and influence partners
- Analytical and process skills with ability to interpret and utilize data to make decisions
- Strong communication skills
What Can Give You an Edge (Additional Skills)
- 3+ years of experience at an insurance company or other financial services firm
- Knowledge of general risk and issue management frameworks
- Experience working with stakeholders at all levels
- Familiarity with TPRM platforms (Aravo, ServiceNow, OneTrust and/or other)
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $91,400 - $121,900. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$91,400 - $121,900
#BI-Hybrid
Top Skills
Aravo
Onetrust
SaaS
Servicenow
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