Senior Compliance Analyst, Product Implementation & Support

About the teamZillow Group Legal and Compliance is a service-oriented organization of skilled professionals who strive to ensure Zillow Group closely aligns with state and federal regulatory requirements in all of its business practices. Our goal is to create an environment where we’re better together as we work within an innovative, dynamic company whose purpose is to make home a reality for everyone.

About the role

As the Compliance Analyst, Product Implementation & Support, you'll be the go-to compliance partner for Product and Engineering at Zillow Home Loans. You'll translate regulatory requirements into real system behavior, help teams launch compliant products with confidence, and use data, automation, and AI-enabled tools to help ZHL scale responsibly — improving how customers experience our mortgage products every day.

You Will Get To

• Serve as the primary compliance partner for mortgage product teams on implementation and support questions.

• Translate regulatory and investor requirements into clear business logic and deliver compliance requirements to product and systems teams.

• Conduct pre-launch testing of system rules, disclosure logic, and workflow configurations to confirm compliant behavior.

• Perform post-launch validation and control testing, and coordinate updates to procedures, training, and guidance so teams understand what changed and why.

• Analyze production data, control testing results, complaints, and audit findings to identify root causes and recommend system-level fixes.

• Recommend and help implement remediation plans that leverage technology and workflow changes, and track compliance-driven product changes from issue identification through final validation.

• Build cross-functional partnerships with Product, Engineering, Operations, and Legal to co-own compliant solutions and socialize best practices for compliant product design.

• Leverage data analytics, automation, and AI-enabled tools to scale compliance oversight and reduce manual review.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $83,200.00 - $132,800.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $79,000.00 - $126,200.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 5+ years of experience in mortgage compliance, QA/QC, or regulatory operations, ideally in a technology-enabled mortgage or fintech environment; prior experience in loan origination, processing, quality control, or servicing is valued.

• Experience partnering with Product, Engineering, or Systems teams to convert regulatory requirements into product and system behavior.

• Familiarity with mortgage technology platforms (e.g., Encompass or comparable LOS/AUS systems) and aptitude for understanding system workflows and control design; configuration experience is a plus.

• Ability to interpret mortgage documents (consumer disclosures, underwriting documentation, closing packages) and assess whether system outputs meet regulatory and investor requirements.

• Understanding of FHA, VA, USDA, and agency guidelines, as well as federal and state mortgage laws, including disclosure timing and content requirements.

• Ability to critically examine work, identify errors or gaps, propose system-level fixes, and apply complex regulatory concepts to real-world product and operations scenarios.

• Curious and willing to learn AI-enabled tools, data analytics, and automation to enhance compliance processes; prior experience building or improving compliance tooling, dashboards, or workflow systems, including systems like Encompass, Airtable, or Databricks is a plus.

• Effective communicator who can tailor guidance for technical teams and front-line staff, explain the "why" behind requirements, and work independently in a fast-paced, cross-functional environment.

• Bachelor's degree preferred but not required; equivalent practical experience is valued. Certifications (CRCM, CMCP, CMB) are a plus.

• Here at Zillow – we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.