Senior Commercial Loan Servicing Specialist

About this role:
Wells Fargo is seeking a detail oriented and proactive Loan Servicing and Operations Specialist to support our Commercial Banking team with bilateral loan transactions.
This role is responsible for the end-to-end servicing of commercial loans, ensuring accuracy, compliance, and timely execution of operational processes. The ideal candidate will have hands-on experience with LoanIQ and a strong understanding of commercial lending operations.
Key Responsibilities:
- Manage the end-to-end servicing of bilateral commercial loans, including payments, rate resets, clearing exceptions, reconciliations, and complex research requests.
- Maintain and update loan records in LoanIQ, ensuring data integrity and compliance with internal policies and regulatory requirements.
- Process loan transactions such as drawdowns, rollovers, repayments, and fee accruals.
- Reconcile loan balances and resolve discrepancies with internal teams and external counterparties.
- Collaborate with credit, legal, and relationship management teams to ensure accurate documentation and servicing.
- Support internal and external audits by providing documentation and responding to inquiries.
- Identify and implement process improvements to enhance operational efficiency and reduce risk.
In this role, you will:

• Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
• Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
• Coordinate all aspects of resolving open customer service issues; interact with internal and external customers
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
• Identify activities of the team to ensure conformity with established procedures
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
• Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 3 years of hands-on experience using LoanIQ
• Strong understanding of bilateral loan structures and servicing requirements.
• Proficiency in LoanIQ, workflow tools, Microsoft Office Suite, especially Excel.
• Excellent attention to detail, organizational, and problem-solving skills.
• Strong communication skills and ability to work collaboratively across teams.
• Familiarity with bilateral commercial loans
• Experience with workflow tools or automation platforms.
• Knowledge of regulatory requirements related to commercial lending (e.g., SOX, OCC guidelines).

Job Expectations:

• Ability to work a hybrid schedule
• Willingness to work on-site at stated locations
• This position is not eligible for Visa sponsorship

Posting End Date:
22 Aug 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
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To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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