As a Senior Client Strategist, you will manage strategic accounts, develop client strategies, serve as a product expert, and enhance customer engagement and retention.
About Morning Consult:
Morning Consult is a global decision intelligence company changing how modern leaders make smarter, faster, better decisions. The company pairs its proprietary high-frequency data with applied artificial intelligence to better inform decisions on what people think and how they will act.
This role is available in any of our office locations (Washington, DC; New York, NY; Chicago, IL) or can be based remotely.
Our award-winning and modern, open concept offices are located in Washington, DC, Chicago, IL and New York, NY. All three offices are accessible by public transportation and in close proximity to great restaurants and shopping.
Join us in the office for catered lunch on Tuesdays, Wednesdays and Thursdays or grab a beverage from the fridge for an impromptu after-work happy hour!
The Role:
As a Senior Client Strategist at Morning Consult, you’ll serve as a trusted partner to some of the world’s most influential brands—guiding them to maximize the impact of our syndicated data products and platform.
You’ll own a portfolio of high-value strategic accounts, developing tailored strategies that align Morning Consult’s data with each client’s unique business goals. You won’t just respond to client needs—you’ll anticipate them. You’ll bring curiosity, structure, and insight to every interaction, acting as both a product expert and strategic advisor.
This is a high-impact role on a growing team where your contributions will shape not only client outcomes, but also how our team scales. You will influence internal strategy, support the growth of your peers, and serve as a role model of Morning Consult’s values in action.
You’ll thrive here if you’re energized by solving complex client challenges, naturally build trust across functions and levels, and enjoy the blend of strategic thinking and tactical execution.
The Client Strategy (Customer Success) Team at Morning Consult:
Client Strategists are experts in the Morning Consult Intelligence products and partner closely with our clients to help them leverage the platform to address critical business needs and goals. Our mission is to drive customer engagement, retention, and expansion by helping clients best leverage their subscriptions to Morning Consult’s syndicated solutions
What You’ll Be Working On:
- Own a portfolio of 30–45 strategic accounts. Develop proactive client strategies that drive measurable impact, influence renewal outcomes, and uncover growth opportunities.
- Become a product expert and consultative partner. Translate data into action by advising clients on how to apply Morning Consult’s platform to their evolving needs.
- Lead seamless onboarding experiences and coach users on how to unlock the full value of our platform and insights.
- Identify potential risks or roadblocks early and guide internal teams to deliver timely, thoughtful solutions.
- Collect and synthesize client feedback to shape internal product, marketing, and operational roadmaps.
- Identify opportunities to surprise and delight clients—through education, partnership moments, or visibility opportunities like case studies and testimonials.
- Share learnings generously, support new teammates, and contribute to playbook and process evolution as we scale.
About You and What You’ve Done:
- 6+ years of experience in a client-facing role, including customer success, consulting, account management, or strategy. Previous ownership of enterprise or strategic accounts is expected.
- Bachelor's degree, or equivalent combination of experience and education.
- You connect dots quickly and think three steps ahead. You’re always considering how today’s client moment supports tomorrow’s success.
- You tailor messaging across stakeholders, balancing sophistication with clarity. You write with precision and speak with influence.
- You bring structure to ambiguity and stay composed during complex or escalated client conversations.
- You love diving deep into product functionality and teaching others how to extract value from tools and data.
- You crave feedback, are open to new ideas, and continuously look for ways to improve your craft.
- You act with urgency (speed), care deeply about client and teammate success (empathy), stick with challenges (grit), sweat the details (accuracy), propose new ideas (creativity), and think about systems (scale).
The expected salary range for this position is $93,300 - $150,100, with a midpoint of $121,700.
In most cases, we target the midpoint of our salary ranges for new hire compensation. This placement is reflective of full proficiency in a role. This role is eligible for additional variable compensation and an equity grant, which will be discussed in your initial recruiter conversation. Please see an overview of Morning Consult’s benefits on our Career Page.
We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Morning Consult will provide reasonable accommodations for qualified individuals.
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