Senior Client Service Account Associate - Latin America

Job Description
Are you fluent in Spanish and love to serve international clients? This could be the role for you!
As a Latin America Client Service Account Manager within the Payments team, you will serve the top Tier Latin America clients by catering to their cash management needs. This will include major Latin American corporations and financial institutions.
Job responsibilities:

• Acts as point of resolution and escalation for service issues, liaises with bank partners to manage issues
• Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction
• Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services Payments product capabilities
• Partners with Sales to develop an annual Client-specific service strategy reviews for clients within portfolio
• Uses Payments product knowledge to recommend and participate in product enhancements and service delivery plans
• Conveys complex ideas and client issues with confidence and bringing solutions on a timely manner
• Adheres to and ensures client's compliance with risk policies/practices and educates clients on new legal /regulatory/cyber changes
• Works with the client product utilization as a solution to meet business objectives
• Applies sound judgment during the decision making process; evaluates risk factors

Required qualifications, capabilities, and skills:

• Fluent in Spanish, written/verbal
• Willingness to travel international (1-3 times a year)
• Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise
• Minimum 3 years of relevant industry and/or functional experience
• Advanced understanding of core and intermediate Treasury Services Payments product sets
• Possess negotiation and consultative skills to effectively communicate to internal/external clients
• Technical knowledge to produce value-added solutions for clients and partners
• Effective Problem Solving skill and Root Cause Analysis. Creative thinker
• Proficient in Microsoft Office Suite
• Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments
• Thorough understanding of financial exposure and operational risk related to transactions associated with bank products and services

Preferred qualifications, capabilities, and skills:

• Business College degree
• Cash Management Banking knowledge

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.