Senior Client Implementation Manager

Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Obesity impacts more than 40% of the US adult population, and although historically only about 1% of patients received medical treatment for their disease, the field of Obesity Medicine is entering a period of rapid growth. Form Health provides high-quality expert care and leverages technology to enhance the patient experience. All Form Health patients work closely with their care team, which includes board certified physicians, advanced practice professionals and Registered Dietitians. Through our proprietary mobile app patients engage in regular video visits, as well as text messaging, photo journaling, digital data transmission, and customized educational materials. We hold ourselves to the highest standards of clinical care, and to treating every individual with empathy and respect. 

Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team. Our mission is to empower patients and be leaders in Obesity Medicine driving impact at a national scale. We are deeply invested in our core value to put patients first, and also deeply committed to creating a culture where every employee is valued and we learn and improve together. 

About the Role:

The Senior Client Implementation Manager is a pivotal role who is responsible for the successful, on-time delivery of Form Health solutions for our clients and partners. This position will report directly into our Vice President of Client Success, but will work closely with various internal stakeholders, as well as external client vendors to ensure a successful implementation. This role involves project management, client management, knowledge of healthcare program integrations, and requires strong communication, problem-solving and leadership skills. The position is fully remote and can be located anywhere in the United States. 

What You Will Do:

• Serves as the lead point of contact through the implementation process, managing the onboarding and implementation of assigned client projects. 
• Understand client needs, manage expectations, and provide regular updates through the implementation. 
• Develop detailed project plans, including scope, resources, timelines and deliverables for each implementation. 
• Collaborate across various internal and external stakeholders to ensure seamless coordination and communication to deliver a successful implementation that meets client expectations. 
• Identify, assess and mitigate potential risks that may arise. 
• Monitor systems after launch, gather feedback and identify areas for improvement. 
• Gather client and vendor feedback to identify opportunities to improve/streamline implementation processes. 
• Stay up-to-date with industry trends that impact Form Health programs to define recommended best practices to meet client needs. 

About You:

• At least 5 years experience in a client-facing role within the healthcare industry
• Strong project management skills are essential for planning, executing and monitoring implementations
• Superior organization and time management skills
• Experience managing implementations in the healthcare space, understanding integration points with health plans, pharmacy benefit managers, etc. 
• The ability to identify and resolve issues that arise during implementation 
• Strong foundational knowledge of employer program implementations across multiple vendors that include health plans, pharmacy benefit managers, etc. 
• Education: BA/BS or equivalent experience in healthcare-related field preferred
• Ability to build credibility and trust by understanding and addressing customer requirements
• Excellent written, verbal, presentation and phone communication skills, with the ability to adapt conversations for different audiences
• PMP preferred 

More about Form Health’s benefits:

• Competitive salary and equity in a high growth start-up
• Comprehensive health benefits (medical, dental, vision) 
• 401k program
• Flexible work schedules and paid time off
• Paid parental leave

FORM Health’s commitment to building a diverse, equitable, and inclusive work environment:

FORM Health is committed to creating a culture and environment that celebrates diversity and inclusion, while fostering safety and belonging. This extends from our remote patient care to our corporate offices and everywhere in between. We are looking for team members who want to help us further our Diversity, Equity, and Inclusion (DEI) efforts and who share our attitudes for creating an inclusive, safe, and positive work environment.