ABOUT THE ROLE
We are seeking a Senior Business Systems Analyst to serve as the subject matter expert for our Coupa and ServiceNow Source-to-Pay (S2P) platforms. In this role, you will lead high-visibility projects, partner with stakeholders across Finance, Procurement, and IT, and design scalable solutions that streamline procurement, invoicing, expenses, and supplier management.
You will be the Directly Responsible Individual (DRI) for driving process improvements, ensuring system performance, and enabling automation across our Source-to-Pay ecosystem. This role is ideal for a proactive problem-solver who thrives on bridging technical capabilities with business needs
KEY RESPONSIBILITIES
Platform Ownership
- Act as the primary SME for Coupa and ServiceNow S2P, providing guidance and support to business users.
- Configure and maintain Coupa modules: Procurement, Invoicing, Expenses, Catalog Management, Supplier Management, and Contracts.
- Manage ServiceNow S2P workflows, ensuring alignment with procurement and finance requirements.
Business Analysis & Solution Design
- Gather, analyze, and document business requirements across procurement, accounting, and operations.
- Translate complex business needs into clear functional specifications.
- Collaborate with integration specialists and developers to design and implement solutions.
Integrations & Systems Support
- Ensure robust, secure, and scalable integrations between Coupa, NetSuite, and other ERP/financial systems.
- Build and maintain integrations using Workato and other automation tools.
- Troubleshoot and resolve system issues, ensuring minimal disruption to business operations.
Process Improvement & Governance
- Identify and implement opportunities for process automation within the Source-to-Pay cycle.
- Optimize Coupa workflows and enhance reporting/analytics capabilities.
- Stay current with Coupa and ServiceNow product releases and industry best practices.
Training & Enablement
- Develop training materials and lead end-user training sessions.
- Maintain clear documentation, including configuration guides, process flows, and user manuals.
QUALIFICATIONS
Required:
- Bachelor’s degree in Business Administration, Finance, Information Systems, or related field.
- 3-5 years of hands-on experience as a Business Systems Analyst with a strong focus on Coupa
- Hands-on experience with multiple Coupa modules (Procurement, Invoicing, Expenses, Catalog, Supplier Management).
- Strong knowledge of ServiceNow Source-to-Pay processes and architecture.
- Experience with ERP integrations (preferably NetSuite) and automation tools (Workato).
- Excellent communication and stakeholder management skills.
- Strong problem-solving and analytical skills, with high attention to detail.
Preferred:
- Coupa Certified Professional (CCP) or similar certification.
- ServiceNow Certified System Administrator (CSA).
- Experience with Coupa Supplier Integration and Punchout catalogs.
- Knowledge of global procurement, compliance, and tax requirements.
- Familiarity with Agile/Scrum project delivery.
WHY JOIN US
- Own and shape mission-critical procurement and finance systems.
- Partner with global business stakeholders on high-impact projects.
- Gain exposure to a modern FinTech stack (Coupa, ServiceNow, NetSuite, Workato).
- Opportunity for career growth in system ownership, automation, and digital transformation.
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
- HubSpot Careers
- Life at HubSpot on Instagram
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