Senior Business Systems Analyst (Sr. BSA) - Minneapolis, MN

Requisition Number: 2371359
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
We are seeking a Senior Business Systems Analyst (Sr. BSA) to support business and technology initiatives within a US Healthcare Payer environment. This role partners with business stakeholders, product owners, and technology teams to elicit, analyze, document, and validate business and system requirements, ensuring high quality, secure, and compliant solutions.
The Sr. BSA will operate within an Agile delivery model, contribute to solution design within a defined business channel, and ensure that regulatory, quality, and security considerations are embedded throughout the solution lifecycle.
Primary Responsibilities:

• Business & Systems Analysis:
  • Support the gathering, analysis, and documentation of business and system requirements, including functional and non functional requirements
  • Collaborate with stakeholders to understand and clarify business and technology problems, ensuring shared understanding of objectives and constraints
  • Translate business needs into clear, actionable requirements (user stories, use cases, process flows, or requirement specifications)
  • Contribute to the identification and prioritization of solutions through structured analysis and stakeholder discussions
• Solution Design & Delivery:
  • Participate actively in the adopted software development methodology (Agile/Scrum or similar)
  • Support solution design within a single business or digital channel, ensuring alignment with enterprise standards
  • Partner with product, engineering, and QA teams to ensure end to end solution quality
  • Apply a solid understanding of testing methodologies to support test planning, test case review, and defect triage
• Healthcare Domain & Regulatory Awareness:
  • Demonstrate foundational business knowledge of the US Healthcare Payer ecosystem
  • Understand and incorporate regulatory considerations (e.g., HIPAA, CMS, state/federal requirements) into requirements and solution design
  • Maintain awareness of sales, digital experience, and channel-specific workflows as they relate to payer operations
• Data Driven Analysis & Decision Support:
  • Gather and analyze facts and data to inform solution decisions and trade offs
  • Leverage existing data sources, reports, and documentation to support analysis
  • Identify cause-and-effect relationships between known variables, issues, and outcomes
  • Use insights to support impact assessments and recommendations
• Security, Risk, and Compliance:
  • Identify and apply relevant security standards applicable to assigned work
  • Understand security risks and implications when evaluating solution options
  • Adhere to established security controls, protocols, and data protection practices
• Quality & Continuous Improvement:
  • Adhere to quality control guidelines and best practices throughout the delivery lifecycle
  • Consider both internal and external customers when evaluating solution impacts
  • Track, identify, and promptly report risks, defects, or issues that may affect solution quality
  • Proactively recommend process or solution improvements to enhance quality and efficiency

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 5+ years of experience as a Business Analyst or Business Systems Analyst
• 5+ years of experience with requirements elicitation, documentation, and validation
• 5+ years of experience supporting Agile / Scrum methodologies
• 3+ years of testing concepts and quality assurance practices
• 2+ years of experience with healthcare claims
• Experience working in a US Healthcare Payer environment
• Experience supporting healthcare regulatory and security requirements
• Proven ability to commute to Minneapolis, MN per Optum hybrid requirements

Preferred Qualifications:

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field (or equivalent experience)
• Healthcare certifications or Agile certifications (CSM, SAFe, etc.)
• Experience supporting digital, sales, or member/provider-facing channels
• Exposure to data-driven or analytics-enabled solutions
• Experience collaborating with data science, engineering, or platform teams
• Practical understanding of security and compliance considerations
  Solid analytical and problem solving skills
• Proven clear and structured written and verbal communication
• Proven stakeholder collaboration and facilitation
• Proven attention to detail and quality mindset
• Proven ability to work independently within defined scope

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.