Senior Business Systems Analyst, Enterprise AI Operations

At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency, and a whole lot of creativity. This work takes grit, because we move fast, without ever sacrificing craft or quality. Our mission is to bring development superpowers to everyone. From entrepreneurs launching their first idea to global enterprises scaling their digital presence, we empower teams to design, launch, and optimize for the web without barriers. We believe the future of the web, and work, is more open, more creative, and more equitable. And we’re here to build it together.

We're looking for a Senior Business Systems Analyst to help us scale AI across Webflow by owning our enterprise AI tool stack, gathering the requirements that turn messy business problems into shippable agents, and building the frameworks that let every team at Webflow work smarter with AI.

• Location: Remote-first (United States; BC & ON, Canada)
• Full-time
• Permanent
• Exempt
• The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate's geographic location, job-related experience, knowledge, qualifications, and skills.
  
  • United States (all figures cited below are in USD and pertain to workers in the United States)
    • Zone A: $145,500 - 175,000
    • Zone B: $136,500 - $164,000
    • Zone C: $128,000 - $154,000

This role is also eligible to participate in Webflow's company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals.

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Application Information:
  • Application deadline: applications accepted on an ongoing basis until position is closed and filled
  • This posting is for a new position
    
• Reporting to the Senior Manager, Enterprise AI Operations

As a Senior Business Systems Analyst, Enterprise AI Operations, you’ll … 

• Own the day-to-day administration, governance, and user support for Webflow's enterprise AI tool stack, including Claude Enterprise, ChatGPT Enterprise, Gemini, and n8n — provisioning access, managing seats, monitoring usage and cost, and keeping the lights on so the business can build.
• Partner with the Senior AI Product Owner and stakeholders across the org to help gather workflows requirements for new agents and AI use cases, translating fuzzy business problems into clear specs the Enterprise AI Ops team can build against.
• Build and maintain frameworks, skills, and reusable patterns that scale AI adoption beyond one-off wins, so every team at Webflow gets faster lift from the same foundation.
• Support the Enterprise AI Ops team's agent development lifecycle by running intake reviews, helping scope builds, and keeping the backlog honest.
• Lead enablement work across the company, from office hours to documentation to Champion programs, so employees actually adopt what we ship.
• Act as the connective tissue between IT, Security, Finance, and the business for AI tooling decisions, licensing, and governance questions.
• Surface patterns across incoming requests to help the team prioritize what to build next versus what to enable someone else to build themselves.

Requirements:

• 4+ years of experience as a Business Systems Analyst, Business Operations Analyst, or similar role in a SaaS or tech environment.
• Hands-on experience administering enterprise generative AI tools (Claude Enterprise, ChatGPT Enterprise, Gemini, or comparable), including user provisioning, usage monitoring, cost management, and policy enforcement.
• Demonstrated experience gathering requirements from technical and non-technical stakeholders and translating them into actionable specs for engineering or ops teams.
• Experience building and running enablement programs, documentation, or training that drove measurable adoption of a new tool or workflow.

You’ll thrive as a Senior Business Systems Analyst, Enterprise AI Operations if you:

• Get genuine satisfaction from making systems work — whether that's a permissions model, an intake process, or a weird edge case buried three menus deep.
• Are an opinionated operator who's equally comfortable writing a clear requirements doc, running a workshop with 30 people, and jumping into an admin console to fix something yourself.
• Have experience working across IT, Security, and business stakeholders and know how to move fast without losing the thread on governance.
• Can hold the tension between "ship it" and "do it right" — and know which one the moment calls for.
• Stay curious and open to growth — demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact.

• Build lasting customer trust. We build trust by taking action that puts customer trust first.
• Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act.
• Reinvent ourselves. We don't just improve what exists, we imagine what's possible.
• Deliver with speed, quality, and craft. We move fast because the moment demands it, and we do so without lowering the bar.

• Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
• Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
• Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
• Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
• Wellness for the whole you. Access to mental health resources, therapy and coaching.
• Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally. 
• Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts.
• Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.

Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.

Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.

To join Webflow, you'll need a valid right to work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

For information about how Webflow processes your personal information, please review Webflow’s Applicant Privacy Notice.