At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 32 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
If you are an Internal Candidate, please apply via our Internal Job Board.
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To thrive as a company and meet our impact goals, we must cultivate a culture of high-performance. We know managers are often the single-largest driver of employee satisfaction and growth, and our talent is our biggest asset. Because of that, we’ve identified consistent expectations for all of Guild’s people managers — helping you know what to expect from your experience here.
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Guild is seeking a highly skilled and dedicated Senior Business Systems Administrator to serve as the subject matter expert and primary administrator for our internal business systems, with a core focus on the Atlassian stack (Jira, Jira Service Management, Confluence, Loom). This hands-on role is responsible for the daily health, optimization, configuration, and maintenance of these critical tools, ensuring they are configured to streamline workflows, enhance cross-functional collaboration, and accurately reflect organizational processes and reporting needs. The ideal candidate excels at translating business requirements into technical configurations and driving operational efficiency.
Key ResponsibilitiesAtlassian Administration & Optimization
- Jira System Administration: Perform all day-to-day administration and configuration tasks for Jira, ensuring stability, scalability, and performance.
- Project and Schema Management: Create, configure, and maintain new Jira projects for teams and manage transitions for existing teams (Kanban to Scrum).
- Workflows: Design, implement, and modify complex workflows, custom fields, screens, and notification schemes to support evolving business processes.
- Automation Implementation: Develop and maintain advanced automations using built-in features and plugins like ScriptRunner, ensuring workflows are efficient.
- Plugin Management: Manage the lifecycle of Jira plugins, including evaluation, installation, configuration, and troubleshooting.
- JSM Configuration: Design and manage Service Desks, Request Forms, SLAs, Queues, and Customer Portals to optimize internal support processes.
- Confluence Administration: Own the configuration and structure of our Confluence environment, managing Space Administration, permission schemes, and promoting documentation standards that integrate with Jira.
- Access Management: Partner with IT Ops to manage user permissions, group access, and offboarding processes across the Atlassian suite to maintain security and compliance.
- New Tool Evaluation & POCs: Research, test, and run Proof of Concepts for potential new tools and integrations that can enhance efficiency across the organization.
Process Enablement & Hygiene
- Data Integrity & Hygiene: Proactively monitor and audit data quality within Jira initiatives, epics, and sprints, identifying gaps in usage and collaborating with team leaders and Individual Contributors to ensure accurate and timely updates.
- Reporting & Data Views: Configure and maintain dashboards, custom filters, and reporting structures to enable accurate, high-level views of the Product organization’s workload (discovery, development, delivery) across Product Pillars and Strategic Initiatives.
- Training & Change Management: Develop and deliver training, documentation, and enablement resources to drive effective tool usage and ensure teams are maximizing the value of the Atlassian suite.
- Process Alignment: Ensure the Jira structure and reporting capabilities align with the needs of key organizational communication forums, such as Operating Reviews.
Tooling Support & Maintenance
- System Administration for Secondary Tools: Provide hands-on system administration, configuration, and user management for connected business systems, including:
- Aha! Ideas: Manage user access, system design/architecture, training, and ensure proper idea routing and ownership.
- Span: Maintain system metrics, ensure correct flow of categories to Strategic Initiatives (SIs), deliver Capex reporting, and manage the weekly roster update for accurate team-level and aggregate reporting.
- Loom: Manage user provisioning, license management, and drive adoption of asynchronous video communication across teams.
- Tooling Lifecycle: Manage administrative tasks related to tooling renewals (Jira, Aha, Span, UserVoice, etc) to ensure continuity of service.
- Innovation & Automation: Partner with technology teams to assess how new advancements, including AI, can be leveraged to automate and streamline current administrative processes.
Required:
- 5+ years of hands-on experience as a Jira Administrator or Systems Engineer focused on the Atlassian stack.
- Expert level knowledge of Jira Software and/or Jira Service Management configuration, including complex custom fields, permission schemes, and advanced workflow design.
- Proven ability to implement and manage powerful automation tools (ScriptRunner, Jira Automation).
- Strong understanding of Agile methodologies (Scrum, Kanban) and their practical application within the Atlassian toolset.
- Experience with other product management, portfolio, or engineering metrics tools (Aha!, Jellyfish, Planview) is preferred.
Skills and Competencies:
- Strategic Problem Solver: The ability to see beyond individual requests and design scalable, long-term technical solutions that align with the business's evolving strategy.
- Stakeholder & Project Management: Proven ability to manage complex, cross-functional tooling projects from conception to deployment, balancing stakeholder needs, technical constraints, and timelines.
- Detail-Oriented: A passion for clean data, system hygiene, and thorough documentation.
We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $120,000 - $145,000 and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.
Posting Date:
January 21, 2026
*This role will stay open for a minimum of 3 days.
Guild partners with the country’s most innovative employers, including Chipotle, Target, Walgreens, JPMorgan Chase, Hilton, Spectrum, PepsiCo, Tyson, and more, to build the talent needed for today and a resilient workforce for tomorrow. Guild helps employers identify, develop, and mobilize internal talent, enabling workers to gain skills for in-demand roles and companies to stay agile.
By connecting employees to real-world learning, coaching, and career support, and providing companies with actionable talent insights, Guild transforms all talent into high-impact contributors and positions companies for long-term, sustainable growth. For more information, visit https://www.guild.com.
Guild is a female-founded, certified B Corp. The company has been recognized by Fortune’s Change the World list (2021, 2025), the Forbes Cloud 100 (2020–2025), Great Place to Work (2022–2025), CNBC’s Disruptor 50 (2021–2024), TIME’s 100 Most Influential Companies (2022), Inc.’s Best-Led Companies (2021), Fast Company’s World Changing Ideas (2020), and B Lab’s Best for the World (2019), among many others.
Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:
- Access to low-cost, high-quality health care options through Collective Health and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
- Access to a 401k to help save for the future
- Vacation policy to rest and recharge
- 8 days of fully-paid sick leave, to take the time to heal and or recover
- Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
- Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
- Education benefits and tuition assistance to help your future development and growth
I understand that I am applying for employment with Guild and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment.
I understand and agree to Guild's use of my information in accordance with Guild's Privacy Policy and, for applicants that are residents of the State of California, Guild's Applicant Privacy Notice and California Notice at Collection.
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