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AvidXchange

Senior Business Insights Analyst

Sorry, this job was removed at 04:15 p.m. (EST) on Tuesday, Aug 26, 2025
In-Office
Charlotte, NC
In-Office
Charlotte, NC

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About the Role

We are seeking a highly analytical and strategic thinker to join our Customer Analytics team as a Senior Insights Analyst. In this role, you will leverage data to uncover customer insights, drive business decisions, and support cross-functional initiatives that enhance customer experience, retention, and lifetime value.

What You’ll Do

  • Business Insights & Analysis:
    • Conduct deep dives into customer behavior, business performance, and market trends to uncover insights and recommend actions.
    • Develop and maintain dashboards and reports to monitor key business metrics, identify trends, and highlight opportunities for improvement
    • Create and maintain a backlog of impactful Customer Experience enhancing initiatives, categorizing and prioritizing as needed.
  • Data-Driven Storytelling
    • Translate complex data into clear, compelling narratives and visualizations for senior stakeholders in CX.
    • Deliver high-impact analyses that support strategic initiatives, operational improvements, and executive decision-making.
    • Build models to project business outcomes, evaluate scenarios, and support strategic planning.
  • Cross-Functional Collaboration
    • Partner with teams across the organization to understand business needs, define KPIs, design experiments, and support strategic initiatives with data.
    • Support junior analysts through mentoring and training.
  • Data Infrastructure & Quality
    • Assess data availability and limitations based on enterprise data elements.
    • Collaborate with data engineering to ensure data accuracy, integrity, and accessibility for analysis.

What You Bring

  • Bachelor’s or Master’s degree in a quantitative field (e.g., Statistics, Economics, Finance, Data Science, Business Analytics, or related field).
  • 4+ years of experience in a Business Analyst or similar role
  • Strong proficiency in SQL, Excel, and data visualization tools such as Power BI, Tableau, or Looker.
  • Experience with additional analytics tool (e.g., Python, R, SAS) is a plus.
  • Strong business acumen and with proven ability to influence cross-functional teams and senior stakeholders through data storytelling.
  • Strong verbal and written communication skills; able to present to diverse stakeholders, including executives
  • Ability to communicate technical findings to non-technical audiences.
  • Demonstrates intellectual curiosity, strong problem-solving skills, and passion to continually up-level current approaches and processes.
  • Comfortable turning ambiguous questions into structured analyses with clear, actionable insights.
  • Experience with A/B testing, statistical modeling, and customer segmentation techniques.
  • Self-starter mindset with an ability to manage multiple projects and shifting priorities simultaneously while independently driving progress against goals.
  • A natural collaborator who thrives on building internal and external relationships.
  • Positive attitude with high aptitude to learn new things quickly.
  • Team player that’s eager to further develop and grow with us.

Preferred Qualifications

  • Experience in a B2B SaaS business and/or Fintech.
  • Familiarity with CRM platforms and customer data platforms (CDPs).
  • Knowledge of cloud-based data environments (e.g., Databricks, BigQuery).
  • Experience working in agile environments or with product teams.
  • Background working with data-focused analytics teams
  • Charlotte, NC | Hybrid | Full-Time

About AvidXchange

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®. 

Who you are: 

  • A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. 
  • Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships. 
  • Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential. 

What you’ll get:  

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.

AvidXers enjoy:  

  • 18 days PTO* 
  • 11 Holidays (8 company recognized & 3 floating holidays) 
  • 16 hours per year of paid Volunteer Time Off (VTO) 
  • Competitive Healthcare 
    • High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage 
    • 100% AvidXchange paid Dental Base Plan Coverage
    • 100% AvidXchange paid Life Insurance 
    • 100% AvidXchange paid Long-Term Disability 
    • 100% AvidXchange paid Short-Term Disability  
    • Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
    • Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
  • 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
  • Parental Leave: 8 weeks 100% paid by AvidXchange** 
  • Discounts on Pet, Home, and Auto insurance 
  • BrightDime Financial Wellness Tool, offered free to teammates 
  • WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers 
  • Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more 
  • Onsite gym fitness center, yoga studio, and basketball court
  • Tuition Reimbursement up to the federal maximum of $5,250***
  • Hybrid Workplace Flexibility
  • Free parking

*Fully granted from beginning of year, pro-rated if hired mid-year 

**Must be full-time for at least 3 months

***Must be full-time for at least one year 

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability. 

AvidXchange Charlotte, North Carolina, USA Office

1210 AvidXChange Lane, Charlotte, NC, United States, 28206

What you need to know about the Charlotte Tech Scene

Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.

Key Facts About Charlotte Tech

  • Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
  • Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
  • Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
  • Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
  • Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus

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