The Senior Business Analyst leads client-facing implementation projects, managing requirements, configuration, and training to ensure successful software deployment.
StarCompliance software offers highly configurable web-based applications, which automate firm-wide business processes to increase compliance workflow efficiencies while reducing operational risks. The Business Analyst is a client facing role with primary responsibilities for soliciting system configuration requirements and providing implementation services. This involves being an intermediary between the end client, R&D/Product, customer support, and Sales. Through the life cycle of implementations, the Business Analyst will also identify new feature requests and enhancements.
Travel to client site may be required.
The Business Analyst plays a pivotal client-facing role, leading and executing implementation projects to ensure the successful configuration, deployment, and adoption of StarCompliance solutions. This position blends strong client engagement skills with hands-on delivery expertise, driving high-quality outcomes and sustained client satisfaction.
Travel to client site may be required
Responsibilities
- Lead the discovery and documentation of client-defined configuration requirements.
- Develop and deliver Functional and Target Configuration Specifications, ensuring formal client approval and sign-off.
- Configure the StarCompliance application according to agreed specifications and best practices.
- Support clients through the initial rollout and adoption of the platform across their organization.
- Deliver tailored client training sessions and provide expert implementation support during the deployment phase.
- Facilitate structured user feedback sessions to identify problem areas and clarify feature requests
- Identify, assess, and escalate delivery risks; collaborate with Professional Services leadership and Relationship Management teams to drive timely resolution.
- Partner closely with Product Management and QA to validate new features and fixes; oversee defect triage, prioritization, and resolution.
- Transition clients seamlessly to Customer Support post-implementation for ongoing service continuity.
- Contribute to the evolution of internal delivery frameworks, including templates, playbooks, and best practices.
- Collaborate cross-functionally to maintain strong client satisfaction and retention, ensuring consistent communication and expectation management throughout the project lifecycle.
Skills
- Minimum of 5+ years’ experience in a client-facing Business Analyst or Implementation Consultant role within software or information services
- Exceptional stakeholder management skills, with demonstrated success engaging client business users, technical teams, and senior executives.
- Strong influencing and negotiation skills.
- Strong organizational skills and high attention to detail
- Strong oral, written, presentation and interpersonal communication skills
- Driven, proactive, positive attitude
- Strong analytical, requirements gathering and problem-solving skills
- Excellent written and verbal skills to document project requirements and track milestones
- Excellent attention to detail with a disciplined, process-driven delivery approach
- Hands-on experience migrating clients from legacy or third-party solution
- Financial compliance experience preferred
- Experience collaborating across global teams and time zones preferred
- Previous experience of Agile delivery practices Scrum/Kanban ceremonies (backlog refinement, sprint planning, reviews, retros), writing user stories/acceptance criteria, and using tools such as Jira/Confluence preferred
- Experience defining, implementing, or supporting enterprise software solutions in financial services preferred.
- Knowledge of codes of ethics, conflicts of interest, personal account dealing, or MNPI handling beneficial.
- Familiarity with regulatory frameworks such as SEC, FINRA, FCA, or SMCR advantageous.
Minimum Requirements
- Education: Bachelor’s degree in Business, Information Systems, Computer Science, or a related discipline (or equivalent practical experience).
- Experience: Minimum of 5 years of relevant experience in business analysis, systems implementation, or process improvement within a technology or operations environment.
- Technical Proficiency: Working knowledge of business applications, system integrations, and data reporting tools.
- Communication: Ability to translate complex requirements into clear documentation for both technical and non-technical stakeholders.
StarCompliance Background Checks
All positions require pre-employment screening due to employees potentially having access to highly sensitive and confidential information involving finance and compliance; candidates must be trustworthy and have a heightened sensitivity to protecting confidential financial, professional information. To be eligible for employment with StarCompliance, candidates must undergo a rigorous background investigation with checks including, but not limited to, criminal record history, consumer credit, employment history, qualifications, and education checks.
Equal Opportunity Employer Statement
We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, gender identity or expression, marital/civil union/domestic partnership status, veteran status or any other protected characteristic as outlined by country, state, or local laws.
This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. StarCompliance makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please request a copy of our Equal Opportunities Policy.
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