Senior Blend Support Administrator

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:
The Senior Blend Support Administrator is responsible for advanced technical support, troubleshooting, and configuration management for the Blend Point of Sale (POS) platform. 
This role serves as a subject matter expert (SME) for Blend, ensuring platform stability, user satisfaction, and compliance with operational and regulatory requirements. The Senior Blend Support Administrator mentors junior team members, supports system enhancements, and contributes to strategic initiatives aimed at optimizing borrower-facing workflows and digital loan origination experiences.

Job Responsibilities:
•  Manage escalated Blend support cases, ensuring timely resolution and clear communication with loan officers, processors, and other stakeholders.
•  Act as an internal SME for Blend platform issues, including troubleshooting user interface configurations, access permissions, workflow errors, and third-party integrations.
•  Support configuration changes such as custom fields, input forms, reporting views, and user role modifications within Blend.
•  Maintain and administer business rules, dynamic data elements, and document management settings in the Blend environment.
•  Collaborate with Blend’s support and development teams, internal business analysts, and external vendors to resolve integration issues and escalate platform concerns when necessary.
•  Lead root cause analysis (RCA) on recurring issues and recommend long-term solutions or process improvements.
•  Participate in Blend release testing and regression cycles, validating enhancements and documenting impacts.
•  Ensure system changes align with governance policies, security standards, and audit requirements.
•  Mentor junior support administrators and help define best practices for Blend system support.
•  Assist in reporting and tracking support case metrics, trends, and service level performance.
•  Stay current on Blend platform updates, industry best practices, and regulatory changes affecting borrower-facing systems.

Qualifications and Skills:
•  Bachelor’s degree in Business, Computer Science, Information Systems, related field, or equivalent work experience.
•  3+ years of experience supporting Blend or similar mortgage POS platforms in an administrative or advanced support role.
•  Experience with Blend configuration, user roles, workflow setup, and reporting views.
•  Familiarity with Blend APIs, SDKs, or workflow engines, preferred.
•  In-depth understanding of the mortgage loan lifecycle and borrower experience.
•  Knowledge of mortgage compliance and operational requirements.
•  Advanced skill in troubleshooting Blend system issues across various user groups (Loan Officers, Borrowers, Processors) and in troubleshooting POS platforms, custom plugins, and integrations.
•  Excellent organizational, prioritization, and project management skills.
•  Excellent communication and customer service skills.
•  Proficient in Microsoft Office Suite (Excel, Word, Outlook). 
•  Proficient in reporting tools.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Pay Range:

• Annual Salary: $80,000 - $90,000

• The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.