Senior Associate Implementation

Join Galileo as a Program Manager driving the seamless implementation of our healthcare platform for health plan clients nationwide. You'll be the critical connective tissue between our internal teams and customers, orchestrating complex, multi-stakeholder launches while building trusted partnerships that drive client success. Beyond managing individual implementations, you'll evolve our implementation playbook to achieve scale—ensuring Galileo can launch new markets efficiently, cost-effectively, and with the quality our partners expect. This is an opportunity to directly impact healthcare delivery for thousands of patients while building the systems that enable our growth.

You'll spend significant time managing multiple concurrent implementation workstreams—coordinating across engineering, operations, data, product, and customer success teams to keep launches on track while refining our playbooks for repeatability. Equally important is the client-facing aspect of the role: you'll build deep partnerships with health plan stakeholders, presenting to executives, troubleshooting issues before they escalate, and ensuring every implementation reflects Galileo's commitment to excellence. You'll balance heads-down organizational work (creating project plans, developing templates, documenting processes in our implementation playbook) with high-touch collaboration (stakeholder alignment meetings, client check-ins, cross-functional problem-solving, knowledge transfer to regional operating teams), always connecting your work to our mission of delivering world-class healthcare and our path to sustainable scale.

• Manage 3-5 concurrent health plan implementations from kickoff through go-live and knowledge transfer to regional operating teams, ensuring on-time delivery and smooth operations
• Build and maintain trusted relationships with health plan executives and operational leaders, serving as their primary point of contact and delivering excellent client service
• Coordinate across multiple organizational domains (operations, data, engineering, product, clinical, sales, customer success) to drive deliverables without formal authority
• Identify and mitigate risks 2-3 months before they impact timelines through proactive monitoring, stakeholder communication, and strategic resource prioritization
• Evolve Galileo's implementation playbook to drive scale—creating reusable frameworks, templates, and methodologies that improve quality, efficiency, and effectiveness for future launches
• Present project status and escalations to C-level executives (internal and client-side), adapting communication for different audiences and managing senior-level expectations
• Use data to track client satisfaction, identify trends, reconcile membership and performance data, and drive continuous improvement in the implementation process
• Develop implementation plans with creativity and insights generated from deeply understanding the strategic partner, the market, and implications for the Galileo care model

• 5-7 years of experience in healthcare consulting, program management, implementation, or related client-facing roles in fast-paced, ambiguous environments
• Direct experience in one of: healthcare/tech consulting (with complex PM and executive interaction), health plans operations (including familiarity with claims and eligibility data), or enterprise program management in healthcare/technology
• Proven track record managing complex, multi-stakeholder projects with measurable business impact—you've delivered multiple projects on time across 5+ concurrent stakeholder groups
• Experience presenting to and building relationships with C-level or VP-level executives (client or internal); reputation for delivering excellent client service
• General operations experience within health plans, health systems, and/or employer groups, plus experience with EHRs/EMRs, population health management vendors, or widely-adopted healthcare platforms
• Proficiency using data to identify trends, track satisfaction metrics, and spot risks before they impact launches
• Demonstrated ability to drive outcomes across operations, data, engineering, product, and customer success teams without formal authority
• Proficiency in Google Suite (Docs, Sheets, Slides) for project management and documentation

• You genuinely love organization, documentation, and creating templates—you're the person who builds the project tracker and implementation playbook others wish they'd made
• You excel at asynchronous communication: your Slack updates and emails are comprehensive, clear, and anticipate questions before they're asked
• You've evolved implementation methodologies to handle 3x growth without 3x resources; you think systematically about scale and repeatability
• You bring joy and energy to stressful situations, creating moments of celebration and keeping team morale high during complex launches
• You've turned around difficult client relationships or resistant stakeholders by building trust and finding creative solutions
• You've created early warning systems (dashboards, regular check-ins) that surface risks months before they impact the business
• Experience with Looker, Salesforce, Figma, or similar analytics/CRM/design tools
• Experience leading health plan data transfers and working with claims and eligibility data; analytical background with ability to self-start queries across tools

What You'll Gain:

• Direct impact on healthcare delivery for thousands of patients through successful health plan implementations across new markets and strategic partners
• Opportunity to build and refine implementation frameworks at a high-growth healthcare technology company—your playbook work will enable Galileo's next phase of scale
• Exposure to executive leadership (internal and client-side) and complex, multi-million dollar partnerships spanning health plans, health systems, and employers
• Collaborative, mission-driven team culture where your organizational superpowers, client success skills, and methodology thinking will be celebrated
  

Compensation: $120,000 - $130,000

Comprehensive Benefits Package:

• Medical / Dental / Vision insurance
• Flexible Spending Account
• Health Savings Account + match
• Company paid STD/LTD, AD&D, and Life insurance
• Paid Family Leave
• 401K + match
• Paid Time Off