Senior Analyst, Project Management

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Responsible for directing all aspects of customer benefit plan implementation of Self- funded New Business Clients.

• Partner with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded.
• Acts as a single point of contact for benefit plan implementation.
• Mediates and coordinates resolution of all project deliverables and implementation related tasks.
• Develops and executes implementation strategy consistent with customer expectations.
• Ensures strategy is administered in accordance with all performance guarantee arrangements.
• Engages team members to follow through on their responsibilities.
• Evaluates impact of customer requested exceptions and develops reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations.
• Solicits and assesses internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process.

Required Qualifications

• 2+ years Project management and Client facing experience.
• Negotiation and conflict resolution skills across various levels of the organization.
• Ability to remain flexible yet focused during stressful situations.
• Attention to detail and accuracy while focusing on overall project deliverables.
• Ability to express complex concepts in a clear and concise manner.
• Highly organized and able to quickly prioritize multiple assignments with high quality results.

Preferred Qualifications

• 1+ years Health Plans and Benefits experience
• Salesforce experience.
• Microsoft Teams, Excel, Outlook experience.
• Comprehensive understanding and strong association with Aetna organizations representing products, services, administration, operations and systems.
• Associate's degree preferred

Education

• High School diploma/GED and equivalent work experience

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.