Senior Account Manager

Are you an experienced Account Manager ready to drive commercial success across the Americas?

We’re looking for a Senior Account Manager to join our growing commercial team in the US. As the Senior Account Manager, you’ll play a key role in shaping Thredd’s expansion in the Americas by strengthening client partnerships, delivering commercial impact, and applying your payments expertise to develop tailored solutions for our strategic accounts.

You’ll be at the heart of accelerating our growth across the US and LATAM markets, identifying new opportunities, deepening client engagement, and contributing to the delivery of ambitious revenue and retention goals. This role sits within our Account Management function and is pivotal to ensuring exceptional client satisfaction and continued commercial success.

What you’ll be doing as a Senior Account Manager

■ Building and nurturing trusted relationships with mid- to senior-level client stakeholders to drive satisfaction, adoption, and long-term retention
■ Serving as the primary point of contact for clients’ commercial needs, ensuring inquiries are handled promptly while aligning evolving requirements with Thredd’s goals
■ Leading Monthly and Quarterly Business Reviews by presenting performance insights, analysing trends, evaluating forecasts, and aligning on client objectives and product roadmaps
■ Facilitating strategic sessions to develop Account Development Plans that incorporate client priorities, growth opportunities, and geographic expansion
■ Staying current on the payments landscape, sharing relevant insights to support strategy and thought leadership
■ Maintaining deep knowledge of Thredd’s products and confidently pitching solutions and region-specific offerings
■ Achieving commercial targets by identifying and executing cross-sell and upsell opportunities, and leading renewals and negotiations to maximise Net Dollar Retention

What you’ll bring to the Senior Account Manager position

■ Prior experience in account management within the payments industry, with exposure to the US and LATAM markets
■ Deep understanding of payments processing and the broader payments and technology landscape
■ Business-level fluency in English and Spanish or Portuguese
■ Demonstrated ability to build trusted client relationships and identify opportunities that enhance revenue, satisfaction, and retention
■ Strong communication skills with the ability to present complex concepts and influence stakeholders
■ Ability to navigate challenging situations professionally and identify strategic commercial opportunities
■ Proficiency in Microsoft Office, including PowerPoint and Excel, for reporting and client presentations

Where you’ll work

Our working model varies depending on the specific role and team requirements. We strive to provide flexibility whilst ensuring that each position is best supported for optimal collaboration and performance.

About us

Thredd is the trusted next-gen payments partner for innovators looking to modernise their payments offering. Certified by Mastercard, Visa and Diners & Discover, we process billions of debit, prepaid, and credit transactions annually, supporting consumer and corporate fintechs, digital banks, and embedded finance providers across the globe. Our unique offering is our client-centric approach, combining hands-on support with modern, reliable, and scalable technology.

Thredd is privately held by a consortium of strategic growth firms such as Advent International, MissionOG, Temasek, Viking, Visa and Mastercard. Our investors are fully committed to our future which enables us to work with our clients to create a clear vision and give our employees the stability needed with their career.

Our assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later, FX, remittance, and open banking innovators.

Since 2007, Thredd has enabled market leaders through our highly reliable, secure, and scalable platform and supported many of our clients’ growth journeys—from early-stage startup through to globally recognised unicorns, including Monzo, Revolut, and Starling.

Diversity and Inclusion at Thredd

Here at Thredd, we are committed to building a diverse and inclusive workplace where everyone feels valued, respected and empowered. We welcome applications from people of all backgrounds, experiences and identities. If you require any adjustments during the recruitment process, please let us know and we would be happy to support you.

Our Values

Our values-driven culture is what unites our teams globally and our teams is what drives our success.

Here are what the values will mean for you in this Senior Account Manager position:

• Own it and deliver – Taking responsibility for your own performance and being successful in your own role
• Collaborate purposefully – Building trusted relationships with colleagues, supporting activities and being successful together
• Think differently – Asking questions to check understanding and sharing your ideas to support continuous improvement
• Act courageously – Stepping out of your comfort zone and embracing change to help you learn and grow