Manage key healthcare client relationships while leading a team of 7-8 Account Managers, focusing on client satisfaction and team performance.
Recognized as one of the fastest growing companies in Tampa Bay and on the Inc. 5000 list of top privately held companies in the country for 10 years, DAS Health is seeking an experienced Senior Account Manager, Team Lead to join our team!
Senior Account Manager, Team Lead
We're seeking a Senior Account Manager, Team Lead to manage key healthcare client relationships while leading a team of 7–8 Account Managers. This role combines strategic account oversight with team leadership, ensuring client satisfaction, retention, and growth. Ideal candidates will bring strong leadership, client management expertise, and a proven ability to drive results in a fast-paced, client-focused environment.
Please note: Candidates must be available to work Central or Eastern Time Zone (CT or ET) business hours to align with our team’s operations.
Responsibilities:
For full-time opportunities, we offer:
About DAS:
DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For the last two decades, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.
As part of our commitment to the privacy of our job applicants, please review the DAS Health Privacy Notice (https://dashealth.com/Employment-Privacy-Notice/) and kindly acknowledge on your application that you have read and understand the policy. By doing so, you demonstrate your commitment to our values and your understanding of how we manage and protect your personal information.
Senior Account Manager, Team Lead
We're seeking a Senior Account Manager, Team Lead to manage key healthcare client relationships while leading a team of 7–8 Account Managers. This role combines strategic account oversight with team leadership, ensuring client satisfaction, retention, and growth. Ideal candidates will bring strong leadership, client management expertise, and a proven ability to drive results in a fast-paced, client-focused environment.
Please note: Candidates must be available to work Central or Eastern Time Zone (CT or ET) business hours to align with our team’s operations.
Responsibilities:
- Lead and support a team of 7–8 Account Managers, providing day-to-day guidance, coaching, and performance management.
- Drive team performance by setting clear goals, tracking key metrics, and ensuring accountability for client retention and revenue growth.
- Manage client relationships by overseeing escalations, supporting resolution strategies, and facilitating regular account health and pipeline reviews.
- Collaborate cross-functionally with internal teams (Product, Finance, Legal, etc.) to align on client needs and strategic initiatives.
- Optimize processes by developing scalable workflows, documentation standards, and best practices for account management.
- Report and advise senior leadership on team performance, client trends, and resource needs through data-driven insights.
- Foster a strong team culture focused on collaboration, ownership, and continuous improvement.
- Education & Experience: Bachelor’s degree or equivalent experience required; minimum of 5 years in account management and 3 years in a leadership or managerial role.
- Healthcare Industry Knowledge: Experience in medical billing or healthcare-related environments preferred.
- Leadership Skills: Proven ability to coach, mentor, and lead teams effectively with a high level of initiative and accountability.
- Performance Under Pressure: Strong ability to multi-task, stay composed in high-pressure situations, and thrive in a fast-paced setting.
- Communication Excellence: Exceptional verbal and written communication skills, with a professional, detail-oriented demeanor.
- Relationship Building: Strong interpersonal skills to build and maintain collaborative relationships with clients and internal teams.
- Analytical Thinking: Skilled in analyzing data and reports to inform strategic decisions, particularly in healthcare or billing contexts.
- Tech Adaptability: Comfortable learning and applying new technologies to support client and team needs.
- HIPAA Compliance: Understanding of and commitment to maintaining PHI/e-PHI confidentiality in accordance with HIPAA standards.
- Travel Readiness: Ability to travel as needed, approximately 10–20% annually.
For full-time opportunities, we offer:
- Work Remotely (unless otherwise specified) with Work from Home Allowance
- Competitive pay with discretionary bonus opportunities
- Flexible Time Off
- Continued Education Reimbursements
- Company Paid Health Benefits for employees and family
- 401k with Employer Match
- Mental Health Services
- Parental Leave
About DAS:
DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For the last two decades, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.
As part of our commitment to the privacy of our job applicants, please review the DAS Health Privacy Notice (https://dashealth.com/Employment-Privacy-Notice/) and kindly acknowledge on your application that you have read and understand the policy. By doing so, you demonstrate your commitment to our values and your understanding of how we manage and protect your personal information.
Top Skills
Client Management Software
Data Analysis Software
Healthcare It
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