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Jiffy.com

Senior Account Executive - Strategic & Expansion

Posted 24 Days Ago
Remote
Hiring Remotely in United States
Senior level
Remote
Hiring Remotely in United States
Senior level
The Strategic Account Executive will manage and expand key B2B relationships, focus on upselling, ensure operational excellence, and collaborate internally to enhance customer service.
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Description

At Jiffy.com, we are America’s destination for print-ready artwork and unmatched speed, empowering crafters, small business owners, and hobbyists to turn their creative visions into reality. With high-quality apparel, diverse transfer types, and seamless customization, we make the process fast, efficient, and fun. As we continue our rapid growth, we are looking for a VP of Operations to drive cross-functional process excellence, cost efficiencies, and scalable operational infrastructure to support our ambitious goal of reaching $1B+ in revenue.

As Jiffy moves deeper into the custom and organizational apparel space, we’re looking for a Strategic Account Executive who can manage and expand our highest-value B2B relationships. This role is all about unlocking long-term value—by delivering great service, growing wallet share, and acting as a trusted partner to customers who need fast, reliable apparel fulfillment at scale.

You’ll inherit and grow a portfolio of accounts with recurring or expanding needs—whether that’s employee swag, field team uniforms, large-scale events, or campus partnerships. You’ll work closely with internal teams to ensure smooth operations, while always staying one step ahead of customer needs.

Key Responsibilities

  • Own a portfolio of strategic customers and develop deep, long-term relationships across stakeholders
  • Identify upsell and expansion opportunities across departments or programs
  • Ensure operational excellence across fulfillment, reorder flow, and delivery—solving problems before they arise
  • Serve as voice of the customer internally—bringing back insights to influence product and service enhancements
  • Build structured QBRs, forecasting, and account health reviews to track revenue growth
  • Collaborate with sales leadership and marketing to refine our approach to strategic B2B customers

Requirements

Qualifications & Skills

  • 5+ years of experience in account management, customer success, or enterprise sales
  • Experience working with high-volume apparel buyers, marketing departments, campus programs, or operations teams
  • Someone who is equal parts relationship-builder and operator
  • A track record of growing existing accounts through upsell, trust, and reliability
  • Ability to navigate procurement, finance, and stakeholder complexity with ease
  • High attention to detail—you pride yourself on follow-through and proactive service
  • Strong communicator who can drive alignment both externally and cross-functionally
Benefits

Why Join Jiffy?

  • Opportunities to grow within the company
  • Generous compensation and employer paid benefits
  • Annual wellness and professional development Stipend
  • Perks of getting lots of clothing!

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