Senior Account Executive - Commercial Lines

Job Description:

Join our growing team in the Boston market and help shape the future of our business in one of the nation's most dynamic regions.

Title: Senior Account Executive - Commercial Lines 

Work Mode: Remote | Book Focus: Construction, Hospitality
 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 

 
About the Role: Responsible for the strategic coordination and execution of client marketing, servicing, risk management, and/or sales activities. Manage a book of business, increase account retention, and resolve complex customer service problems. Actively seek to grow IOA business by identifying and acting on sales opportunities, and serve as a resource to the account team and Producers. 

 
Key Responsibilities: 

• Team Leadership: Direct daily activities and workflow of the account team. 

• Technical Competence: Maintain high technical competence and industry expertise. 

• Discretion and Judgment: Ensure beneficial outcomes using discretion and judgment. 

• Client Relationship Management: Manage client relationships, conduct meetings, and close business. 

• Communication: Act as a communication conduit between Producers and the account team. 

• Customer Service and Account Management: Manage account activities, policy administration, billing, claims, and more. 

• Policy Management: Manage policy expirations and renewals. 

• New Business and Renewal Process: Conduct research, gather information, prepare submissions, and bind coverage. 

• Accounts Receivable: Monitor reports and collect outstanding balances. 

• System Maintenance: Maintain data accuracy in agency management systems. 

• Activity Monitoring: Ensure timely completion of activities. 

• Service Excellence: Deliver excellent service, anticipate needs, and respond quickly to requests. 

• Policy Compliance: Stay updated on company policies and procedures. 

• Continuous Improvement: Seek and adopt best practices to improve individual and team performance. 

• Champion IOA Values: Demonstrate integrity and leadership. 

 
Ideal Candidate Qualifications: 

• 5+ years of industry experience, or 7 years of sales, marketing, or relationship management experience 

• Thorough knowledge of insurance brokerage and client needs 

• Experience to service and support large, complex accounts 

• Required active licensing; professional designation (CIC or equivalent) preferred 

• Strong analytical, problem-solving, and decision-making skills 

• Exceptional customer service, communication, multitasking, and organizational skills 

• Proficiency in MS Office (Outlook, Word, Excel) 

• High School Diploma (or equivalent) 

 
What We Offer: 

• Competitive salaries and bonus potential 

• Company-paid health insurance 

• Paid holidays, vacations, and sick time 

• 401K with employer match 

• Professional growth and career progression opportunities 

• Respectful culture and work/family life balance 

• Community service commitment 

• Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

• 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is $95,000.00 - $115,000.00 annually, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.