Senior Account Director (North America)

If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is built into everything we do, then you’ve found the right place!

Backed by General Catalyst, the same investors behind Stripe and Airbnb, we’re one of Europe’s fastest-growing SaaS companies – building the technology that enables global enterprises to give, volunteer, and fund with confidence.

Our mission at Goodstack is to revolutionize how the world does good 🌎.

As a Series A social impact startup, we power global change through technology. We enable companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cutting-edge technology and finding new funding streams.

Global brands, including Google, OpenAI, TikTok, LinkedIn, HSBC, Atlassian and Twilio - as well as thousands of nonprofits, including the Red Cross, Cancer Research, and Oxfam - use Goodstack to make a difference.

In 2025 alone, we have facilitated $5 billion in donations to good causes. But this is just the beginning. We're building the world’s leading platform that powers donations to nonprofits globally.

To keep our momentum and deliver consistently high value to our partners, we need incredible people to help us on our journey – we need you 🫵

We’re hiring a Senior Account Director to manage and grow relationships with some of the world’s most influential companies and help us expand across North America.

In this role, you'll own a portfolio of large enterprise clients – driving renewals, uncovering growth, and making sure every customer sees clear, measurable value from Goodstack.

This is a commercial role, but also a relationship one. You’ll be the main point of contact for senior executives at major global brands – the person they trust when they need direction, advice, or action.

• Own and grow major accounts: Manage a handful of big, global clients – the kind that expect structure, attention, and results.

• Stay close to clients: You’ll meet them in person regularly across North America. Face time matters – it’s how real partnerships are built.

• Be in control of your business: Stay across every renewal, forecast accurately, and handle challenges early.

• Show clear impact: Run quarterly reviews that prove the value we bring – using data, results, and stories that matter to them.

• Work well with others: You’ll collaborate closely with Product, Solutions, and Marketing – when clients raise something, you’ll help get it fixed fast.

• Help us improve: We’re growing quickly. You’ll play a part in building the processes and routines that make the team better as we scale.

• You’ve built trusted relationships across your portfolio.

• You’ve identified 3–5 expansion opportunities with clear, quantified value.

• Every stakeholder is mapped, and you have a plan for each.

• Forecasts are accurate – no surprises.

• You’re contributing to improving our playbooks, systems, and ways of working.

• Experienced: A seasoned Account Manager or Senior AE with a strong record in a high-growth SaaS scale-up.

• Structured: Skilled in proven sales methodologies (e.g. Challenger, SPICED, MEDDPICC) and disciplined in process.

• Commercial: Thinks in numbers but builds relationships with empathy. Spots opportunity and knows how to expand enterprise accounts.

• Trusted advisor: Clients rely on you for clarity and direction – when you call, they pick up.

• Clear communicator: Direct, concise, and easy to follow. You simplify complex situations and don’t waste words.

• Calm and confident: Thrives in a fast-paced environment. You stay composed, assert your view, and show respect in every interaction.

• Ambitious: You want to earn well, progress fast, and help build something meaningful. You bring energy and a growth mindset every day.

• Mobile: Willing to travel across North America every 4–6 weeks and to the UK around four times per year.

Ideal experience:

• Around 10 years in Account Management, Customer Success, or Strategic Partnerships for enterprise SaaS.

• Proven success managing and growing large, multi-stakeholder accounts.

• Experience in a fast-paced, high-growth environment where priorities shift and speed matters.

• Track record of progression and achievement – ideally two or more promotions in past roles.

• Based in the Central or Eastern time zone of North America.

Bonus if you have knowledge or love of:

• The Impact, CSR, or philanthropy sector, and understanding of the competitive landscape.

• Collaboration across global or distributed teams.

• Helping shape or scale a CS function or playbook.

• Helping purpose-led organizations scale their impact.

🪜 Performance is recognized and rewarded - top performers earn exceptionally well and have the opportunity progress quickly.

💰 Salary reviews and share options becoming an integral part of our growth and share in the company's success

💝 Goodstack’s Workplace Giving

⚕️ Private Health Insurance

🌞 $300 Brighten your day annual budget

🤓 $1,200 Learning & development annual budget

📚 Goodstack library

⭐️ Paid days off to volunteer for non-profit causes

🎤 Paid days to attend conferences

🥳 Paid day off on your birthday!

🌴 25 days annual leave, plus paid public holidays

💙 Paid sick leave

🧘🏽 Paid wellness leave

⚖️ Flexible working hours

🖥️ WFH budget upon joining

🌳 Ecologi Carbon Offsetting

🙌 … and so much more

Since 2017, Goodstack has been at the forefront of creating a future where good will be built into everything we do. From daily commutes to weekend activities or grocery shopping, we envision a world where creating positive change is seamlessly integrated into our everyday lives. In this future, the depth and breadth of impact we can make through everyday actions will expand dramatically – benefiting both businesses and the world.

Businesses are expected to deliver on both profit and purpose and those that don’t are falling behind. We’re here to make it easy for any company, anywhere in the world, to integrate good into what they do. Doing this empowers everyone – companies, employees, consumers, and communities – to contribute to positive change and take meaningful action.

Let's do this! 💜

We take pride in our diverse and growing team representing 20+ nationalities across 5 continents 🌍! Our continued expansion provides us with opportunities to embrace and celebrate different backgrounds, perspectives, and experiences, essential to our success. We actively seek and welcome applicants from all walks of life, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

A team that represents the world that we are trying to support is a wiser, more knowledgeable and stronger one. We’re excited for you to bring your experience, yourself and your special lemon twist to Goodstack to propel us forward in striving to create a better world for us all.

Check out our Careers Page for more details!