Self Install Representative - Bilingual Spanish

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

This position is responsible for acting as a first level liaison between the company and customers, prospective customers, trial clients, and self-pay clients. Responsible for new client referrals and contacting clients to verify referral information, while explaining services being offered.

This role…

• Assists clients with installation of company devices.

• Interacts with external and internal customers in a professional, helpful and courteous manner.

• Processes new client referrals and enters client information into company databases.

• Calls clients to verify referral information and explain services being offered by referring agency.

• Manages incoming phone calls by responding to requests and assisting with inquiries.

• Resolves basic problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions and /or escalating unresolved problems.

• Trouble-shoots basic technical assistance to clients as required.

• Answers client questions using scripted and non-scripted responses.

• Verifies demographics and data enter client information into the computer.

• Records details of calls and messages.

• Answers routine inquiries and refer calls not requiring dispatches to appropriate departments and agencies.

• Maintains access to, and security of, highly sensitive materials.

• Refers client complaints to appropriate persons.

• Maintains protocol information supplied from reference materials, memos, and training sessions.

• Maintains project productivity and quality goals.

• Participate in other projects or duties as assigned.

We are interested in speaking to individuals with the following…

• High School Diploma required.

• Zero (0) plus years of experience.

• Or equivalent combination of education and/or experience

• Ability to work flexible hours and overtime when needed.

• Self-motivation and the ability to work independently and with teams.

• Proficient in the use of Word, Excel, Outlook, and PowerPoint.

• Excellent verbal and written communication skills.

• Proficient in managing multiple tasks as the same time.

• Bilingual in Spanish

Salary: $14.23 - $19.21/hourly

Schedule Monday-Friday 11:30am-8:00pm (EST)

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]