Sector Lead, Consumer - Channel & Customer Research

About the Team:
Expert Insights, encompassing AlphaSense’s Expert Transcript Library and 1x1 Call Services, delivers transformative market intelligence through unfiltered operator perspectives across thousands of companies. Our library of over 200,000 transcripts is the market’s largest, expanding monthly and rapidly becoming essential for institutional investors, banks, consultancies, and large corporations. The Channel & Customer Research team is the newest addition to Expert Insights, collaborating closely with our Directed Content and Expert Call Services groups to deliver structured channel checks and voice-of-customer interviews. These real-time insights illuminate nuanced demand signals, competitive dynamics, customer preferences, and purchasing behaviors across key industries, empowering clients to stay ahead of trends and swiftly adapt strategic decisions.

About the Role:

As a Sector Lead for Consumer, you will bring deep industry subject matter expertise to drive the successful execution of vertical-specific channel and customer research projects. This role provides the opportunity to shape and scale a differentiated research product for Wall Street and corporate clients, setting a new benchmark for actionable insights in the market. Your responsibilities will center around project setup, expert recruitment guidance, rigorous vetting of expert quality and relevance, product quality assurance, feedback loops, and people management. Leveraging your sector-specific expertise, you will guide analysts to consistently deliver high-quality, actionable insights tailored to sophisticated investor and corporate decision-makers. You will mentor analysts, set clear goals, and track performance against key performance indicators (KPIs) to ensure accountability and continuous improvement. Additionally, you will play a critical role in maintaining and updating internal knowledge assets to enhance sourcing accuracy and analyst onboarding.

Who You Are:

• You have 5-7 years of experience in buy-side proprietary research, sell-side research, channel-check consulting, or a related industry-specific research role.
• You have significant experience (4+  years) researching or working directly within Consumer Goods, with strong insights into consumer behavior, retail dynamics, brand strategies, distribution channels, and key competitive forces impacting sectors such as retail, consumer staples, luxury goods, and direct-to-consumer brands.
• You have strong people management experience, effectively mentoring, coaching, and developing teams of analysts.
• You are recognized as an industry expert who intuitively understands the nuances, drivers, and key players within your vertical.
• You are client-focused and adept at translating investor and corporate client questions into actionable research projects.
• You possess exceptional analytical and critical-thinking skills and are proficient in leveraging tools like AlphaSense and Tableau.
• You excel in managing multiple complex projects simultaneously, maintaining high standards of organization, quality, and attention to detail.
• You maintain a robust understanding of compliance, MNPI, and confidentiality requirements, ensuring adherence across all projects.

What You’ll Do: 

• Define project scope, ensuring alignment with the goals of our channel and customer research offering for your sector, and clearly outlining expert profiles and critical lines of inquiry.
• Guide analyst teams through expert recruitment, coaching them to consistently source high-value, relevant, and compliant experts.
• Lead rigorous expert vetting processes, applying deep industry expertise to ensure superior quality and relevance.
• Implement quality assurance and feedback loops to continuously enhance the quality and impact of research deliverables.
• Manage analyst teams, setting clear performance goals, tracking KPIs, and ensuring accountability.
• Regularly collaborate with internal stakeholders—including Directors of Research, Product Managers, and Compliance teams—to integrate feedback and drive ongoing improvements.
• Develop and maintain detailed industry knowledge resources, such as competitive landscapes and buyer personas, to streamline analyst onboarding and improve sourcing accuracy.
• Document best practices and onboarding processes to mentor and prepare Analysts within the team.

Salary Range: $115,000 - $135,000