SecOps Engineer - Identity PAM Operations

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Ready to put your mark on the world of cybersecurity? We’re looking for a SecurityOps Engineer - Identity and Access Management (IAM) to bring a growth mindset, customer focused approach and fresh perspectives to our team. In this role, you’ll be instrumental in shaping how our organization provides secure, appropriate, and timely access to enterprise resources

What You'll Be Doing

The SecOps Engineer for Identity and Access Management (IAM) is a technical role responsible for supporting the company's 24/7 identity privileged access management services.  This role plays a critical part in ensuring the secure and efficient support of identity and access services within our organization. The responsibilities will encompass day-to-day operations, incident management, change management, and problem resolution related to IAM. This role will also collaborate with cross-functional teams to maintain compliance, address risks, and enhance our IAM program. This includes working closely with the Operation Manager, the Service Leads and Technical leads to ensure alignment of priorities and driving operational excellence.

How You’ll Succeed

Operational Excellence:  

• Execute processes for incident management, change management, problem resolution and continuous improvement that enable Identity services. 

• Continuously monitor IAM privileged access management systems performance and health to ensure optimal operation. Perform regular maintenance tasks to prevent issues.

• Respond promptly to system alerts and incidents, troubleshoot issues, and implement solutions to restore services as quickly as possible.

• Manage and maintain all components of IAM privileged access management systems. Ensure that all systems are up-to-date with the latest patches and security updates.

• Analyze system performance metrics and make recommendations for improvements. Implement changes to enhance system efficiency and reduce downtime.

• Maintain detailed documentation of system configurations, procedures, and incident reports. Provide regular status updates and reports to management.

• Work closely with other IT teams, developers, and stakeholders to ensure seamless operation of services. Communicate effectively to resolve issues and implement changes.

• Assess current system capacity and plan for future growth. Ensure that resources are allocated efficiently to meet demand.

• Provide technical support to users as it pertains to issues and requests on Identity services.

• Support response to audit and compliance requests pertaining to Identity services.

• Develop and implement solutions to resolve identified problems. Ensure that solutions are tested and validated before deployment.

• Perform detailed root cause analysis and document findings. Develop and implement corrective actions to prevent recurrence.

• Proactively identify opportunities for process improvements and implement best practices to enhance problem management processes. 

  Your Basic Qualifications:  

• Bachelor's degree in Computer Science, Engineering or related technical field.  

• 3+ years of proven experience in supporting and delivering Privileged Access Management services with CyberArk.

• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role now or in the future including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1.

Additional Preferences: 

• Experience with IT service management (ITIL). 

• Knowledge of fundamental security principles.    

• Knowledge of key capabilities and principles for privileged access management including Just in Time Access.

• Experience developing solutions with PowerShell, Python, NodeJS, PHP or other development and scripting languages.    

• Critical thinking and analytical reasoning skills.  

• Good communication and presentation skills, and ability to adapt messaging for diverse audiences.   

• Ability to work with a distributed and virtual team. 

• An understanding of common services used in cloud-based architecture, with experience in AWS and/or Azure, and awareness of cloud platform security and controls. 

• Relevant certifications such as CISSP, CISM, or similar. 

Additional Information

• Remote or Hybrid Onsite if in Indianapolis, IN 

• Expected Shift Hours: 9:00 am – 6:00 pm US Eastern Standard Time (EST)  

• Participate in weekend on-call once per month 

• Travel 10-15 %

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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