Seasonal Customer Support Representative, Trackwrestling

FloSports leads the way in delivering world-class digital streaming for millions of fans, families, and athletes in underserved sports. Our digital platform unites casual and dedicated spectators alike, offering thrilling live events from around the world with interactive features, real-time analytics, and powerful broadcast technology. As the essential destination for niche sports content, we deliver everything from breaking news and expert commentary to feature films, documentaries, and multi-episodic series. We've revolutionized the global sports media industry by building a diverse team—technologists and wrestlers, creators and cheerleading experts, designers and hockey enthusiasts, communicators and motorsport fanatics, producers and sports fans—all united by our passion to serve underrepresented sports communities. We're creating the ultimate destination for our sports, and we're looking for people like you to join us!

THE ROLE:

Trackwrestling, powered by FloSports, is seeking a seasonal Customer Support representative to join our Customer Support Team from September 2025 to March 2026. Our growing wrestling technology software company needs confident team players who will be responsible for providing industry-leading customer service and support to our customers. We're seeking authentic, outgoing, customer-focused individuals who enjoy diving into issues and are energized by helping customers and solving problems. The right candidate will be able to accommodate a flexible schedule that includes daytime, evening, and weekend shifts between 30-40 hours per week.

At Trackwrestling, our mission is to provide the best wrestling software in the world. Our Customer Support Team is an integral part of that mission as we strive to allow everyone using our platform to be successful. We're looking for people who not only believe in our mission, but have a passion for helping and teaching. We offer competitive pay and the opportunity to truly make a difference in the lives of our customers.

RESPONSIBILITIES:

• Provide timely, friendly, and professional responses to customer inquiries, issues, and requests via phone and email

• Serve as the voice of the customer and know when to escalate technical issues, outages, and other concerns that affect the viewer or user experience

• Actively listen and ask relevant questions to understand and troubleshoot issues, determine root cause, and help find the right solution for the customer

• Maintain and update customer accounts per department policies and guidelines

• Successfully meet all agent and department performance metrics

• Assist supervisors with various projects and tasks as they arise

KNOWLEDGE, SKILLS AND ABILITIES:

• Two years of experience on the Trackwrestling platform

• Two years of customer service experience preferred

• The ability to communicate (spoken and written) effectively with a vast variety of customers and specifically be able to provide a clear understanding of technical issues/steps to resolve

• Keen problem-solving skills and willingness to take initiative

• Demonstrate a sense of urgency and ownership

• Strong time management skills

• Value hard work and take personal pride in the work you do

• Computer knowledge

• Must be able to work shifts during the following times to support peak volumes:

  • November 19-25

  • December 1-14

  • January 7-11

BONUS POINTS:

• A love and knowledge of wrestling

• Tournament management experience

• An intrinsic need/desire to help people

• Computer networking skills

• A desire to learn about technology

OUR COMMITMENT TO DIVERSITY:

FloSports exists to elevate the communities, athletes, and sports that have too often been overlooked. That mission starts with our own team. We believe that a diverse, inclusive workplace—one where different perspectives are sought out, heard, and valued—is essential to building a company that can truly serve the full spectrum of sports fans.

We are committed to creating a fair and equitable environment where people from all backgrounds can thrive. To help mitigate bias and expand opportunity, FloSports uses a blind recruiting process that supports more objective, inclusive hiring decisions. We’re intentional in our practices because we believe the best ideas and innovations come from teams that reflect the diversity of the world around us.